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Mobile Associates work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. New associates proactively build skills and proficiencies, preparing for the next level up as Mobile Experts. Associates are passionate brand ambassadors with a competitive drive and proven ability to succeed in fast-paced environments.
Job Responsibility:
Helping customers pick up right where they left off in their shopping journey
Exploring individual needs and providing hands-on demonstrations of the latest technology in-store
Side-by-side selling to find personalized solutions
Approaching service and sales needs with composure, integrity and compassion
Using digital tools in interactions and onboarding
Completing training on T-Mobile in-store experience
Establishing relationships with and partnering with T-Mobile employees across channels
Requirements:
High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment preferred
Passionate customer advocate
Competitive drive and proven ability to succeed in fast-paced sales environment
Willingness to work alongside peers and store leaders
Effective at balancing customer needs and performance goals