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Mobile Associate, Store In Store

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States, Plano

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Category:
-

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Contract Type:
Employment contract

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Salary:

17.50 USD / Hour

Job Description:

Mobile Associates are responsible for engaging with customers in high-traffic retail environments, showcasing T-Mobile solutions, and providing exceptional customer experiences. They undergo training, build customer relationships, and perform retail operations in order to meet and exceed performance targets.

Job Responsibility:

  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • Use digital tools, educate customers, and showcase the value of T-Mobile solutions
  • Leverage digital self-serve tools during customer interactions and onboarding process
  • Identify customer needs and use solution-based techniques
  • Complete training on the T-Mobile in-store experience, products, and processes
  • Continuously learn and improve skills to provide the best customer experience
  • Partner with nearby store locations for customer onboarding
  • Perform skills practicing, knowledge sharing, store operations, opening and closing procedures
  • Build relationships with leadership and teams to support the customer experience

Requirements:

  • High School Diploma/GED
  • 6 months of customer service and/or sales experience, Retail environment preferred
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Passionate customer advocate
  • Effective at balancing customer experience and performance goals
  • Desire to be a part of the T-Mobile store team
  • Willingness to work alongside peers and store leaders
  • Competitive drive and confidence to succeed in a fast-paced sales environment
What we offer:
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid parental and family leave
  • Family building benefits
  • Backup care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
April 06, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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