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Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
Job Responsibility:
Assists in the daily supervision restaurant operations
assists with menu planning
maintains sanitation standards
assists servers and hosts on the floor during peak meal periods
improves guest and employee satisfaction
determines training needs
implements training plans
handles employee questions and concerns
monitors employees
provides feedback
supervises daily shift operations
ensures proper supplies, equipment, and uniforms
communicates issues regarding food quality and service levels
ensures compliance with policies
monitors alcohol beverage service
manages to achieve or exceed budgeted goals
performs all duties of restaurant employees
opens and closes restaurant shifts
interacts with guests for feedback
supervises staffing levels
encourages excellent customer service
handles guest problems and complaints
sets a positive example for guest relations
assists in reviewing comment cards and guest satisfaction results
meets and greets guests
supervises on-going training initiatives
communicates performance expectations
coaches and counsels employees
provides information to supervisors, co-workers, and subordinates
analyzes information and evaluates results
recognizes good quality products and presentations
Requirements:
High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area
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