Middleware Support Engineer

• System Monitoring: Supervising and monitor middleware environments to ensure optimal performance and availability
• Issue Resolution: Diagnose and resolve middleware-related issues, including performance bottlenecks, connectivity problems, integration failures and come out RCA and implement solutions
• Maintenance and Upgrades: Supervising on regular maintenance, patching and upgrades of middleware systems to ensure they are up-to-date and secure
• Support and Troubleshooting: Supervising and provide technical support to application developers and IT teams regarding middleware-related queries and issues
• Vendor Management: Collaborate with vendors and service providers to evaluate new technologies and manage procurement processes
• Documentation: Maintain accurate documentation of middleware configurations, processes, and issue resolutions
• Collaboration: Supervising and work closely with application development teams and IT support staff to ensure seamless integration and operation of middleware solutions
• Security Management: Implement and maintain security measures to protect middleware environments and ensure data integrity
• Continuous Improvement: Identify opportunities to optimize middleware performance and improve support processes
• Cloud Management: Plan, manage, and monitor cloud-based infrastructure. Implement and manage cloud security measures to protect data and systems
• Disaster Recovery: Develop and implement disaster recovery strategies to ensure system resilience and data integrity
• Automation: Develop and implement automation scripts and tools to improve system efficiency and reduce manual intervention
• Global Collaboration: Work with global teams to manage and deliver globally managed services. Coordinate with global teams to ensure alignment and consistency in service delivery
• Any other duties when deemed necessary. Completing projects on various issues when needed

• Bachelor’s degree in computer science, information technology, or a related field
• Proven experience in a middleware support or system administration role
• Strong understanding of middleware technologies such as IBM WebSphere, Oracle WebLogic, JBOSS, Apache Kafka, or similar
• Familiarity with cloud-based middleware solutions and integration platforms
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to coordinate and work independently and as part of a team
• Certifications in middleware technologies or related areas are a plus

Certifications in middleware technologies or related areas