CrawlJobs Logo

Middle IT Helpdesk Engineer

zoolatech.com Logo

Zoolatech

Location Icon

Location:
Poland , Wroclaw

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As a Support Specialist, you’ll be the first point of contact for our users whenever technical issues arise — playing a key role in ensuring smooth day-to-day operations. You’ll collaborate with colleagues via Jira Service Desk, Slack, and email, helping resolve incidents in line with our SLA standards. In addition to handling support requests, you’ll be responsible for processing onboarding and offboarding workflows, and will actively contribute to internal IT projects aimed at improving systems, tools, and support processes.

Job Responsibility:

  • Handle incoming tickets via the Jira Service Desk in a timely and efficient manner
  • Communicate with users (reporters) in a polite, clear, and friendly manner via Jira, Slack, and email
  • Provide remote technical support and troubleshoot issues for both local and remote employees
  • Prepare laptops for new hires, perform device maintenance, and securely wipe laptops when needed
  • Coordinate equipment shipments for new employees through courier services
  • Maintain up-to-date records in the asset management system and track equipment changes
  • Enrol and configure laptops in MDM systems (Intune / Kandji)
  • Manage AntiVirus solution. Policy creation / troubleshooting. (ESET)
  • Manage user accounts and access rights within Google Workspace
  • Create and manage webinars, and provide support for internal events
  • Participate in the execution of internal IT projects and process improvements

Requirements:

  • 3+ years of experience
  • Perfect communication skills
  • Mac OS (OS installation and configuration)
  • Microsoft Windows (OS installation and configuration)
  • Experience working with corporate ticketing systems (e.g., Jira Service Desk)
  • Experience working with any antivirus solution
  • Issues troubleshooting with software/hardware
  • Ability to prioritize and manage multiple tickets simultaneously
  • Proactive attitude and ownership of tasks
  • Experience supporting remote users in distributed teams
  • Familiarity with Google Workspace administration (users, groups, policies)
  • Familiarity with SSO/SAML authentication
  • Language: Poland - Intermediate+ / English - B2 (level)

Nice to have:

  • Hands-on experience with Intune, Kandji, or Jamf (MDM tools)
  • Hands-on experience with Google Cloud Platform (GCP) — basic administration, access management, and troubleshooting
  • Knowledge of hardware components and troubleshooting (RAM, SSD, battery issues)
  • Basic understanding of networking tools (e.g., ping, traceroute, ipconfig/ifconfig)
  • Experience with asset tracking systems (e.g., Snipe-IT)
  • Experience supporting webinar platforms (Zoom Webinars, Google Meets, etc.)
  • Intermediate Excel/Google Sheets (formulas, filters, basic reporting)
  • Ability to document procedures and create knowledge base articles
  • Accuracy and attention to details
  • Language: Ukrainian / Russian
What we offer:
  • Paid Vacation
  • Sick Days
  • Sport/Insurance Compensation
  • English Classes
  • Charity
  • Training Compensation

Additional Information:

Job Posted:
December 14, 2025

Work Type:
Hybrid work
Icon
Zoolatech - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Middle IT Helpdesk Engineer

Middle System Administrator

We are looking for an experienced System Administrator to help maintain a stable...
Location
Location
United States
Salary
Salary:
Not provided
jatapp.com Logo
JatApp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in system or network administration or 2–4 years as a System Administrator / DevOps / Infrastructure Engineer
  • Practical experience with Zero Trust, preferably Cloudflare ZTNA
  • Confident knowledge of Linux and basic understanding of Windows Server
  • Knowledge of Windows / macOS, Azure AD, MDM, SSO, SCIM
  • Understanding of network protocols: DNS, DHCP, NAT, TCP/IP
  • Experience with Docker or Kubernetes
  • Experience with monitoring systems
  • Ability to write scripts (Bash and/or Python)
  • Basic knowledge of security (firewall, SSL, audit)
  • English — Upper-Intermediate+
Job Responsibility
Job Responsibility
  • Support and access: User support (HelpDesk), technical assistance, macOS/Windows configuration
  • Access management via Cloudflare ZTNA/Cloudflare Access (SSO, security policies)
  • Google Workspace and Microsoft 365 administration
  • Implementation and support of MDM solutions (Jamf, Intune, Kandji)
  • Infrastructure and systems: Administration of Linux (Ubuntu/Debian) and Windows Server systems
  • Support and development of internal infrastructure, performance optimization
  • Working with virtualization: VMware, Proxmox, Hyper-V
  • Configuration and support of network infrastructure (VLAN, VPN, Firewall)
  • Backup and disaster recovery configuration
  • Infrastructure security: updates, patching, access control
What we offer
What we offer
  • Mental and Physical Health: health care is a must, so at JATAPP, we will cover health insurance for you
  • Benefits Cafeteria: choose what you like most — sports, food delivery, home office supplies — and we will cover your expenses under available budget
  • Knowledge sharing: such events are our way to grow together. We gather to discuss new trends, share our own insights, and elevate one another
  • Remote-First Culture: it’s up to you whether to work remotely or at our coworking space
  • Personal Equipment Policy: no tech troubles — you’ll get a MacBook and everything you need for comfortable and efficient work
  • Learning and Development Opportunities: it's a real pleasure for us to watch you learn, so we're happy to cover your learning and development costs, as well as English courses. Besides this, everyone in JATAPP gets access to the Projector Library
  • Community of like-minded people: at JATAPP, you will work in a team of like-minded people who are ready to launch a product, run a marathon, or climb Hoverla together
  • Creative freedom: we encourage initiative and creative thinking, so with us, you can be yourself and have the freedom of professional expression
  • Legal & Finance Support: we cooperate with the best financiers and lawyers who will be ready to help solve any of your questions upon request
  • Time-off Policy: 20 vacation days per year, 5 days for sick leave without medical confirmation, unlimited sick leaves with a doctor's note, 3 personal days, and 2 days off for special events or occasions
  • Fulltime
Read More
Arrow Right
New

Internal audit manager

Our client is a prominent corporation with a reputation for excellence and commi...
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
55000.00 - 65000.00 HKD / Month
https://www.randstad.com Logo
Randstad
Expiration Date
February 27, 2026
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in accounting, finance or relevant field
  • Minimum 5 years of experience in audit with Big 4
  • Proven track record within a Big 4 accounting firm, specifically at the Manager grade
  • Professional accounting qualification such as CPA, ACCA, or an equivalent certification.
  • Strong analytical skills and the ability to interpret complex data to identify underlying business risks.
  • Excellent communication and stakeholder management abilities, with the confidence to influence senior leadership.
  • A proactive mindset and the capacity to work independently in a fast-paced, evolving corporate landscape.
Job Responsibility
Job Responsibility
  • Develop and execute a comprehensive annual audit plan that addresses key operational and financial risks across the business.
  • Lead end-to-end internal audit engagements, ensuring all processes comply with both international standards and internal corporate policies.
  • Evaluate the effectiveness of internal control systems and provide strategic recommendations to senior management to mitigate identified weaknesses.
  • Prepare detailed audit reports and present findings to the Audit Committee, ensuring transparency and accountability at the executive level.
  • Collaborate with various business units to foster a culture of compliance and continuous process improvement.
  • Monitor the implementation of remedial actions to ensure audit observations are addressed in a timely and effective manner.
  • Keep abreast of regulatory changes and industry trends to ensure the organization remains ahead of potential compliance challenges.
Read More
Arrow Right
New

UKG People Analytics Consultant

We are looking for an experienced UKG People Analytics Consultant to develop and...
Location
Location
United States , San Diego
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience with UKG Pro and HR data systems
  • Hands-on expertise in building and delivering people analytics solutions
  • Strong knowledge of HR data flows and security practices
  • Proficiency in ETL processes and data warehousing techniques
  • Advanced skills in Power BI for dashboard creation and reporting
  • Ability to interpret business requirements and translate them into analytics solutions
  • Experience working with diverse HR systems and integrating data across platforms
  • Background in scaling analytics functions within dynamic organizational environments
Job Responsibility
Job Responsibility
  • Create and implement HR analytics reporting systems, starting from scratch
  • Manage the end-to-end flow of people data across systems, ensuring seamless integration into data warehouses and reporting tools
  • Develop and maintain Power BI dashboards that present curated datasets and insights
  • Collaborate with stakeholders to identify reporting needs for operational HR metrics, workforce planning, and talent acquisition
  • Standardize and consolidate data from multiple HR systems to ensure consistency and accuracy
  • Deliver high-quality dashboards and reports tailored for leadership review and strategic decision-making
  • Uphold HR data governance standards, including security protocols and access controls
  • Provide expertise to scale analytics capabilities in fast-paced or rapidly growing environments
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right
New

Crna

We are seeking a dedicated and experienced CRNA to join our team in IN. This is ...
Location
Location
United States
Salary
Salary:
Not provided
interimphysicians.com Logo
Interim Physicians
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Board-certified physician
  • Experienced CRNA
Job Responsibility
Job Responsibility
  • Practice independently
  • Handle bread and butter cases (OB optional)
Read More
Arrow Right
New

Cost Accounting Manager

We are hiring for a manufacturing client in Hong Kong.
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
40000.00 - 50000.00 HKD / Month
https://www.randstad.com Logo
Randstad
Expiration Date
February 27, 2026
Flip Icon
Requirements
Requirements
  • Degree in Finance or Accounting with professional qualification (e.g., CPA)
  • 8–10 years of experience in manufacturing finance or FP&A
  • Strong analytical mindset with the ability to work independently
  • Excellent communication skills in English, Cantonese, and Mandarin
  • Proficient in ERP systems and Microsoft Office
  • Willingness to travel to regional production sites frequently
  • Immediate availability preferred
Job Responsibility
Job Responsibility
  • Oversee cost accounting and variance analysis for production facilities
  • Develop financial plans and forecasts to support decision-making
  • Conduct operational reviews to align costs with manufacturing workflows
  • Drive cost-saving initiatives to enhance profitability and efficiency
  • Prepare financial reporting and ensure regulatory compliance
  • Partner with cross-functional teams on inventory and supply chain objectives
  • Direct and mentor the cost accounting team
Read More
Arrow Right
New

Faculty Fellow

At Susquehanna, we approach quantitative finance with a deep commitment to scien...
Location
Location
United States , Bala Cynwyd (Philadelphia Area), Pennsylvania
Salary
Salary:
Not provided
sig.com Logo
Susquehanna International Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exceptional faculty (tenured or tenure-track) with expertise in machine learning, deep learning, LLM, statistics, computer science, physics, applied mathematics, or related fields
  • Exceptional newly minted PhDs or postdocs developing a research agenda in machine learning, deep learning, LLM, statistics, computer science, physics, applied mathematics, or related fields
  • A strong theoretical foundation in ML and a passion for solving practical, open-ended problems
  • Strong programming skills (Python preferred)
  • experience with ML frameworks like PyTorch, TensorFlow or Jax
  • Intellectual curiosity, adaptability, and a collaborative mindset
Job Responsibility
Job Responsibility
  • Conduct applied machine learning research using large-scale, real-world financial datasets
  • Develop novel modeling techniques and adapt state-of-the-art algorithms to unique challenges in quantitative finance
  • Collaborate with researchers and engineers to translate theoretical insights into production-scale systems
  • Contribute to the design of robust, high-performance ML infrastructure
  • Explore research directions aligned with your interests, with flexibility in scope and duration
  • Evaluate ideas in an industrial setting, generating insights that may inform future academic or applied work
  • Help grow our research community by fostering collaboration and leveraging your network within the ML and academic ecosystems
Read More
Arrow Right
New

Senior Branch Premier Banker

Wells Fargo is seeking a Senior Branch Premier Banker (SAFE) in Consumer and Sma...
Location
Location
United States , Mooresville
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
February 10, 2026
Flip Icon
Requirements
Requirements
  • 4+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of experience building and maintaining effective relationships with customers and partners
  • 3+ years of experience recommending products and services
  • Ability to work a schedule that may include most Saturdays
  • Current registration for FINRA Series 6 and Series 63 (or FINRA recognized equivalents) is required for this role or must be completed within a specified period
  • For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite will be required
  • For the following states where hired, FINRA Series 65 (or equivalent) will also be required to be completed within a specified period: AK, AL, CT, DE, HI, IA, ID, IN, KS, MD, MI, MN, MS, MT, NC, ND, NE, NM, OR, SC, SD, TN, TX, UT, VA, WA, WI, and WY
  • State Insurance license(s) are required for this role and must be completed within a specified period
  • This position is not eligible for Visa sponsorship
Job Responsibility
Job Responsibility
  • Proactively acquire new affluent consumer and small business customers, and deepen existing relationships, through outreach and pre-planned appointments
  • Review and analyze moderately complex customer concerns for possible resolution though discretionary application of applicable resolution protocols
  • Escalate banking related issues or business risks that require an in-depth evaluation
  • Advise customers on various aspects of recommended and available financial options and services
  • Maintain deep knowledge and understanding of Wells Fargo’s banking, credit and investment financial solutions and services
  • Identify client needs and goals for business, mortgage, retirement, and investment services, then partner closely with peers in Business Banking Advisory Services, Mortgage and Wealth and Investment Management to best meet the previously identified needs and goals, consistent with clients’ overall financial circumstances and goals
  • Understand and manage risks in the business by adhering to policies, procedures and controls and ensuring compliance with applicable laws, rules, and regulations
  • Collect information directly from customers regarding income, assets, investments, and credit
  • analyze information to develop customized plans identifying Wells Fargo's banking options and services that will best meet customers’ financial needs and goals
  • Build relationships with branch colleagues, affluent customers, and partners to acquire, deepen, and retain relationships, and to also help customers succeed financially
What we offer
What we offer
  • robust benefits
  • competitive compensation
  • programs designed to help you find work-life balance and well-being
  • Fulltime
!
Read More
Arrow Right
New

Senior Product Manager

Security represents the most critical priorities for our customers in a world aw...
Location
Location
United States , Redmond
Salary
Salary:
119800.00 - 234700.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree AND 5+ years of experience in product/service/program management or software development OR equivalent experience
  • 4+ years designing and implementing large scale, distributed, cloud-based commercial services
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Define and evolve the product vision and roadmap for Research Enablement and tooling within the MTP Engine ecosystem
  • Own feature backlog and ensure clarity, urgency, and accountability in delivery
  • Drive experimentation plans and data-driven decision-making to validate hypotheses and measure impact
  • Collaborate with engineering, design, research, and partner teams to deliver end-to-end solutions
  • Derive insights from customer feedback, telemetry, and competitive analysis to inform product decisions
  • Establish and run rhythm of business processes to ensure close coordination and collaboration with parters and customers
  • Embody our culture and values
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy