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Microsoft Teams Telephony Expert

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HSO

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Location:
North Macedonia , Remote

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are implementing Microsoft Teams Telephony integrated with Microsoft Dynamics 365 Contact Center to deliver a unified, compliant, and analytics-driven voice solution across enterprise users and the Contact Center. The contractor will architect, implement, and operationalize the end-to-end solution, including PSTN connectivity, SBC configuration, routing, policies, analytics, and deep integration with Dynamics 365 Contact Center (voice, routing, and agent experience).

Job Responsibility:

  • Architecture & Design: Design end‑to‑end Teams Phone architecture
  • Define SBC topology
  • Architect call flows for enterprise users and Contact Center agents
  • Define integration patterns with Dynamics 365 Contact Center
  • Produce detailed HLD/LLD, network requirements, firewall rules, QoS/DSCP, bandwidth sizing, emergency calling, location services, and survivability
  • Implementation & Configuration: Configure Teams Phone policies
  • Set up SBCs
  • Implement Contact Center voice integration with Dynamics 365 Contact Center
  • Script and automate provisioning using PowerShell
  • Configure call recording, retention, legal/compliance policies
  • Enable and tune CQD and Call Analytics
  • Testing, Cutover & Hypercare: Drive integration testing
  • Execute pilot(s), phased migration approach, and production cutover
  • Provide runbooks, SOPs, and knowledge transfer
  • Deliver hypercare support post go‑live
  • Governance, Security & Compliance: Ensure alignment with Microsoft 365 governance
  • Document emergency calling location management
  • Implement change control, configuration management, and security baseline
  • Stakeholder & Vendor Management: Collaborate with Network, Security, Contact Center Operations, and Dynamics teams
  • Coordinate with carriers and SBC vendors

Requirements:

  • 10+ years in enterprise voice/UC
  • 5+ years with Microsoft Teams Phone (Direct Routing, Operator Connect, Calling Plans)
  • Proven delivery of Teams Telephony integrated with contact center platforms
  • Experience with Dynamics 365 Contact Center (preferred) or equivalent (e.g., Nice, Five9, Genesys) with Teams
  • Deep expertise with SBCs (AudioCodes/Ribbon), SIP, TLS/SRTP, certificates, media paths, NAT, SBC routing, and HA
  • Proficiency in Teams Admin (voice routing policies, dial plans, resource accounts), PowerShell (Teams module), Microsoft Graph / Cloud Communications API
  • Strong knowledge of CQD, Call Analytics, end‑to‑end voice quality troubleshooting
  • Network fundamentals: QoS/DSCP, VLAN, WAN optimization, firewall/NAT rules, bandwidth dimensioning
  • Security and compliance: call recording, retention, auditing, role-based access control
  • Excellent documentation, stakeholder communication, and vendor/carrier coordination

Additional Information:

Job Posted:
January 15, 2026

Work Type:
Remote work
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