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Microsoft support specialist

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Procentrix

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Location:
United States, Washington, DC

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

75000.00 - 95000.00 USD / Year

Job Description:

The Microsoft support specialist provides end user support for a large scale Microsoft SharePoint, Teams, Power Platform solutions.

Job Responsibility:

  • Receive customer requests via email, application and phone and perform data entry to ticketing system
  • Provision accounts, manage permission and address user training needs
  • Provide end-user software troubleshooting support
  • Provide phone support for local and field users
  • Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Maintain current knowledge of relevant technologies as assigned
  • Update standard operating procedure and knowledge base articles
  • May require occasional travel to provide on-site technical support

Requirements:

  • Bachelors Degree or equivalent experience
  • A minimum of 2 years of experience providing help desk / customer service support for enterprise systems, preferrably Microsoft based systems
  • Experience using the Microsoft Office Suite of applications
  • Excellent customer service and communications skills
  • Critical thinking, complex problem solving, and judgment and decision making ability
  • Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills
  • Must be able to obtain and maintain a federal government public trust clearance
  • Must be able to work full-time at the client site in Washington, DC
  • Must be a US Citizen

Nice to have:

Active federal government public trust clearance

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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