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Microsoft Dynamics 365 Functional Analyst

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360 Resourcing Solutions

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Location:
United Kingdom , Hereford

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Join our team as a Microsoft Dynamics 365 Specialist and play a key role in supporting, optimising, and continuously developing our divisional system. You’ll collaborate with business units and cross-functional IT teams to drive efficiency and innovation. This role offers flexibility with remote working, occasional travel to our global sites, and infrequent visits to our Pembridge HQ.

Job Responsibility:

  • Configure and customise Microsoft Dynamics 365 CRM to fit real business needs
  • Drive exciting projects including upgrades, integrations, and migrations
  • Partner with marketing, sales, and customer service teams to shape solutions
  • Translate business requirements into smart system enhancements
  • Collaborate with developers and vendors to deliver technical solutions
  • Share expert advice on CRM capabilities and best practices
  • Automate processes and reduce manual work through clever CRM integrations
  • Deliver training and create user-friendly guides to boost adoption
  • Be the go-to person for CRM queries and troubleshooting
  • Monitor system health, data integrity, and performance for peak efficiency
  • Innovate with Copilot by creating prompts, templates, and use cases across Outlook, Teams, Excel, and Dynamics 365
  • Ensure smooth change management and testing processes
  • Manage data loading and integration tasks with precision
  • Balance development projects with BAU activities seamlessly
  • Optimise licence usage and support governance of application licences
  • Work closely with third-party suppliers to resolve escalated issues and deliver enhancements

Requirements:

  • Higher-level education and relevant technical qualifications
  • Certifications such as Prince2 and ITIL are a plus
  • Experience in a manufacturing environment within sales, marketing, customer support, or IT
  • Ability to thrive in challenging and demanding customer environments
  • Background in 2nd line support or as a CRM superuser
  • Strong skills in Microsoft Dynamics CRM or other CRM systems in a technical capacity
  • Hands-on experience with Microsoft 365 Copilot
  • Technical know-how in SQL, SSRS, and programming languages (C#, JavaScript, HTML, XML)
  • Familiarity with data transfer tools like TIBCO Scribe
  • Solid understanding of change management, master data, and testing processes
  • Basic configuration knowledge and strong analytical skills to solve complex problems
  • A valid driving licence is essential
What we offer:
  • 25-day annual leave plus bank holidays
  • Flexibility to work from home
  • Contributory pension scheme
  • Life assurance
  • Employee Assistance Programme
  • Cycle to work scheme
  • Discounted health care

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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