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Microsoft Azure cloud System Support

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NTT DATA

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Location:
Malaysia , Kuala Lumpur

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Microsoft Azure Cloud System Support role involves managing and supporting Azure cloud systems, ensuring high availability and performance. Candidates should have 3-5 years of experience in cloud support, strong communication skills, and familiarity with incident management. A degree in Computer Science or related field is preferred. Join a dynamic team and contribute to innovative cloud solutions.

Job Responsibility:

  • Release Management of new software via Tools
  • Understand release management SOP = QA -> Load Test -> Stage Environment -> PROD
  • Create/Manage monitoring and alerting systems and as needed to meet SLA’s
  • Comfortable with both Linux and Windows administration
  • Working in agile teams, build, test and maintain aspects of CICD Pipeline
  • Manage UI visual of license consumption & performance
  • Evangelize with Engineering, Security, and cross functions on Ops Best Practices
  • Firmware release - OTA (over the air)
  • Launch new the mobile app / release new version of the existing mobile app - Appstore / Play store
  • Participate in RCCAs when needed
  • Maintain documentation & best practices (Wiki & Runbooks)
  • Work with teams to set up standard alerts that can be placed in ARMs & CICD
  • Support product NPI onboarding
  • Metric gathering on usage & distribution of that data
  • Migration of the service from one platform to another/one service provider to another
  • Participate in early phases of NPI’s sprints when Arch tech runways are defined
  • Take part on the tech bridges to support the troubleshooting effort when necessary
  • Periodic audits to ensure no security issues/relevant access to the required team members (user access cleanup)
  • Support continuous delivery of programs in which patches, new versions, and bug fixes are more frequently deployed to end users without sacrificing stability or reliability
  • Support on-call during off-hours crisis
  • Monitoring/ Alerting / Incident Management
  • Responsible for Tier 1.5-2 support that includes end-2-end ownership of incidents from the time they enter the service line through closure for connected devices
  • Responsible for 24X7 Major Incident Management support
  • Respond, resolve, & escalate tickets in a timely manner
  • Implement corrective actions needed to mitigate security risks
  • Ensure all tickets requiring follow-up work and/or calls are resolved. (End-2-end incident resolution support)
  • Ensure all the components are within MON purview

Requirements:

  • 3-5 years’ experience in Microsoft Azure cloud System Support
  • Understand the Microsoft Azure cloud - ideally Azure Fundamentals certified OR Computer Science/Information Systems Management degree
  • Perform L1.5 activities such as monitoring, deployment, rollback
  • Monitor the efficiency of the Azure cloud systems to prevent outages, and initiate an Incident Management bridge in case of an outage
  • Troubleshoot Azure resources, escalate to Level 3 (soft dev team)
  • Familiar with PaaS and IaaS - VMs, Storage, EventHub, Service Fabric Cluster (SFC), Azure Kubernetes Service (AKS), Cosmos DB, SQL Server, IoT Hub, Databricks, Key Vault, Data Lake
  • Understand the concept of Internet of Things (IoT) - telemetry, ingestion, processing, data storage, reporting
  • Understand the concept tools - Octopus, Bamboo, Terraform, Azure DevOps, Jenkins, GitHub, Ansible
  • Understand the concept of container orchestration platforms (e.g. Kubernetes)
  • Understand the concept of scripts: PowerShell, Python
  • Understand the difference between NoSQL and SQL databases, and how to maintain them
  • Understand monitoring and logging systems (Log Analytics, Splunk, ELK, Prometheus, Nagios, Zabbix, etc)
  • Independent thinker - why does it break, what can I proactively do to fix it
  • Required Strong English communication (written and oral) skills

Additional Information:

Job Posted:
February 17, 2026

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