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Invicta Health has an exciting opportunity for a Administration Assistant to join the team on a full time basis at 37.5 hours. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Job Responsibility:
Schedule appointments for patients in relation to core Primary Care Mental Health Service and SMI Physical Health Check appointments
Deal with general queries via phone, e-mail, and post in a timely manner, directing where necessary to the appropriate member of the team for action and follow up
Send reminder text messages for all appointments scheduled with the Primary Care Mental Health Service
Monitor, check and contact Primary Care Mental Health Service team members at end of day, following clinical home visits to ensure all members are safe and report any concerns to PCMHS Head of Service
Maintain administrative files, records, and systems, ensuring relevant and up to date information is stored safely and accurately
Assist with data entry onto any/all systems utilised by the PCMHS team
Compile standard letters as required, ensuring accuracy and relevant detail
Collect, open, date stamp and despatch any letters/parcels addressed to the Primary Care Mental Health Service and distribute post addressed to other services within Invicta Health as appropriate
Undertake photocopying & scanning on behalf of the Primary Care Mental Health Service team
Notify the PCMHS Service Assistant of any equipment that is not working
Monitor and order any stationery and medical supplies for the primary Care Mental Health Team and Corporate Office
Monitor and complete the booking of external visitors attending corporate office to meet with PCMHS team
Attend and take minutes at Primary Care Mental Health Service meetings as and when required
ensure the Invicta Health premises are secured and left in a tidy state at the end of the working day with equipment stored safely and cupboards locked
To work collaboratively and professionally with colleagues across Invicta Health, building and maintaining relationships
To contribute to the development of services, including processes, templates and principles
To ensure that strict confidentiality is observed at all times, especially when dealing with personal information
To take part in any statutory and mandatory training or other training and development programmes as requested
Any other reasonable duties as directed by your line manager
Requirements:
Works well as part of a team
Ability to adapt
Good IT and keyboard skills
Organisational abilities
Good time management
Able to take instruction and direction
Good telephone manner
Ability to use discretion and maintain confidentiality
Strong attention to detail and accuracy in work
Knowledge of Information Governance
Good level of education including competent levels of numeracy and literacy
Broad administrative skills and experience
Knowledge of office management systems and procedures
Experience of working with different computer packages
Nice to have:
Understanding of the Data Protection Act
Previous administration experience within a medical environment
Knowledge and understanding of the National Health Service
Experience of setting up and maintaining effective administrative filling systems