Mgr-Front Office, Marriott Bonvoy

Mgr-Front Office

Marriott Bonvoy

Location:
China, Guangzhou

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for all front office functions and staff at Guangzhou Marriott Hotel Nansha. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop. Ensures the smooth execution of front office operations, focusing on customer satisfaction, team management, and financial performance, while fostering an exceptional hospitality experience.

Job Responsibility:

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
encourages and builds mutual trust, respect, and cooperation among team members
supervises and manages employees
manages all day-to-day operations
achieves and exceeds goals including performance goals, budget goals, team goals
conducts department meetings
reviews staffing levels to ensure operational needs and financial objectives are met
ensures compliance with all Front Office policies, standards, and procedures
ensures exceptional customer service
identifies and addresses employee problems or concerns
manages performance appraisal process for direct report managers
interviews and hires team members

Requirements:

High school diploma or GED
4 years experience in the guest services, front desk, or related professional area
or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in the guest services, front desk, or related professional area

Nice to have:

Interpersonal and communication skills
leadership abilities
problem-solving skills
customer service focus

What we offer:

Training and development opportunities
recognition programs
luxury work environment
holistic well-being focus
diverse team environment
opportunities for personal and professional growth

Additional Information:

Job Posted:
September 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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