Mgr-Event Services Job at Marriott Bonvoy (Tokyo)

Mgr-Events I

Responsible for preparing all event documentation and coordinates with Sales, pr...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
experienced (1 – 2 years of experience) in the event management or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in the event management or related professional area

Job Responsibility

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Adheres to all standards, policies, and procedures
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Manages group room blocks and meeting space for average to large-sized assigned groups
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
Uses his/her judgment to integrate current trends in event management and event design
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
Participates in customer site inspections and assists with the sales process as necessary
Performs other duties as assigned to meet business needs

Fulltime

Mgr-Events

Responsible for preparing all event documentation and coordinates with Sales, pr...

Location

China , Beijing

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
experienced (1 – 2 years of experience) in the event management or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in the event management or related professional area required

Job Responsibility

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Adheres to all standards, policies, and procedures
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Manages group room blocks and meeting space for average to large-sized assigned groups
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
Uses judgment to integrate current trends in event management and event design
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
Participates in customer site inspections and assists with the sales process as necessary
Performs other duties as assigned to meet business needs

Fulltime

New

Mgr-Event Services

Directs and motivates team while personally assisting in the physical set up of ...

Location

Japan , Tokyo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the event management, food and beverage, or related professional area

Job Responsibility

Directs and motivates team while personally assisting in the physical set up of the function rooms
Executes events based on requirements and standards
Develops and directs team to provide consistent, high quality service
Communicates performance expectations and trains staff in processes
Monitors and controls financial and administrative responsibilities including asset protection
Ensures Red Coat program is in place
Delegates tasks to ensure room sets are “on time” and meet Event Service Standards
Manages departmental inventories and assets including par levels and maintenance of equipment
Projects supply needs for the department
Ensures candy rotation on all meeting room sets

Fulltime

New

Mgr-Events I

Responsible for preparing all event documentation and coordinates with Sales, pr...

Location

Greece , Rhodes

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 – 2 years of experience in event management or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in event management or related professional area

Job Responsibility

Prepare all event documentation
Coordinate with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases
Ensure property events have a seamless turnover from sales to service back to sales
Recognize opportunities to maximize revenue by up-selling and offering enhancements
Manage group room blocks and meeting space for average to large-sized assigned groups
Identify operational challenges and develop alternative solutions
Act as liaison between field salesperson and customer throughout the event process
Participate in customer site inspections
Assist with the sales process as necessary
Solicit feedback from property departments to enhance the Event Planner’s experience

Fulltime

New

Mgr-events

Responsible for preparing all event documentation and coordinates with Sales, pr...

Location

Malaysia , Kota Kinabalu

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
experienced (1 – 2 years of experience) in the event management or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in the event management or related professional area required

Job Responsibility

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Adheres to all standards, policies, and procedures
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Manages group room blocks and meeting space for average to large-sized assigned groups
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
Uses his/her judgment to integrate current trends in event management and event design
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
Participates in customer site inspections and assists with the sales process as necessary
Performs other duties as assigned to meet business needs

Fulltime

New

Reservations Supervisor

Oversee accuracy of room blocks, reservations, and group market codes. Communica...

Location

Maldives , Vommuli

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience

Job Responsibility

Oversee accuracy of room blocks, reservations, and group market codes
Communicate company values and/or culture to new employees
Review and implement new Reservations procedures
Process all reservation requests, changes, and cancellations received by phone, fax, or mail
Identify guest reservation needs and determine appropriate room type
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue

Fulltime

New

Customer Success & Experience Specialist

Ciphr has an exciting opportunity for a Customer Success & Experience Specialist...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Preferably 1-2 years relevant experience ideally within the SaaS/HCM industry, with a proven track record of understanding products and services at an expert level
Evidence of deploying a customer focus approach with the ability to amplify the voice of the customer within the business
Able to resolve issues effectively, handle difficult conversations constructively, and remove obstacles for customers
Organisation skills to effectively prioritise multiple customer requests and communicate regular updates to the business and customer
Dedicated to delivering outstanding customer experiences, willing to go the extra mile
Experience of using CRM and ticketing systems effectively
Available to travel to offsite meetings and visit customers as required
The drive and determination to deliver the right resolution for both the company and the customer
Operating with high agency
willing to go above and beyond to remove blockers for the customer and provide expert service

Job Responsibility

Analyse customer needs, expectations, and perceptions through feedback, data, and market trends to shape customer experience strategies
Focus on increasing customer satisfaction, loyalty, and advocacy
Promote and drive cross-functional collaboration to streamline processes and enhance the customer experience
Build trusted customer relationships, addressing needs and challenges with tailored strategies or corrective action plans
Advocate for customers by amplifying their feedback and concerns within the organisation
Design and optimise customer journeys across channels by consulting internal and external stakeholders ensuring that our tone of voice and brand are represented effectively
Identify and act on opportunities for customers to gain more value, in collaboration with commercial teams
Facilitate customer skill development and product adoption through training, education, and enablement sessions
Supporting the planning and delivery of customer service and support projects, ensuring resources and project timelines are prioritised in line with customer needs and expectations
Model our values, brand and tone of voice to support a gold-standard customer experience and encourage the wider customer operations team to embed these at all customer touch points

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

New

Technical Account Specialist

The Technical Account Specialist at NTT DATA is a pivotal role focused on managi...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree or relevant in Information Technology/Computing, or related field
ITIL certification is highly desirable
Seasoned demonstrated experience required in diagnosis and troubleshooting, handling TAC, and technical documentation in a Technical Account Manager role gained within a global IT organization
Seasoned demonstrated experience in management agent, redundancy concepts, remote console architecture, and products within the supported technical domain
Seasoned experience in coding / development for general automation
Seasoned interpersonal skills with the ability to develop and maintain solid stakeholder relationships
Excellent client service orientation and passion for achieving or exceeding expectations
Excellent written and verbal communication skills
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work whilst working in a pressurized environment

Job Responsibility

Understands the client's operations, monitor and track their support needs and service requests, troubleshoot issues and identify opportunities to improve availability
Provides the highest level of technical knowledge, support, and services to the client
Takes accountability for the overall technical responsibility for a proposed services solution and work closely with the service operations team in service delivery
Identifies new opportunities based on technical understanding of the client’s needs
Shares insights of the client’s environment with the Client Manager, Client Success Manager and/ or Service Architect and contribute to upselling
Improves mean-time-to-repair, aid future downtime avoidance, and get support to help extract the maximum value out of the client’s covered assets
Improves overall service performance through reduction in incident volume and incident resolution time
Leads and ensures root cause analysis of the problem is performed and documented in the problem ticket
Analyzes the impact of technical changes made to the client’s environment
Schedules and chairs the monthly technical review with the client

Fulltime

Mgr-Event Services

Marriott Bonvoy

Location:
Japan , Tokyo

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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