Mfp printer hardware computer field engineer

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware
• Diagnose and repair devices to board level with accuracy and efficiency
• Deliver Level 1 deskside support for Windows-based systems
• Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations
• Maintain accurate records of work completed, parts used, and updates within service management systems
• Ensure excellent customer service and communication at all times
• Travel to various customer locations across the UK as required

• Full UK driving licence (maximum 6 penalty points)
• Legal right to work in the UK
• No restrictions preventing the attainment of SC Security Clearance
• Flexibility to work variable start/finish times as required by the business
• Proven experience as a printer and MFP engineer, including repair to board level
• Demonstrated ability to repair laptops and desktops to board level
• Hands-on experience providing L1 deskside support in Windows environments
• Experience with hands-and-feet network support, including switch replacements, patching, and hardware swaps
• Strong problem-solving ability and confidence working independently
• Excellent communication and customer-facing skills

• Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh)
• Experience working in multi-site field service roles

Company Van: Provided