Messaging Services Advisor Job at NTT DATA (Noida)

Messaging Services Advisor

NTT DATA

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Messaging Services Advisor role involves providing expert support for Exchange Online and MS-Teams, ensuring seamless operations and customer satisfaction. Candidates should have a strong background in Microsoft 365 and collaboration tools, with responsibilities including complex issue analysis, mentoring, and reporting.

Job Responsibility:

Provides expert support for Exchange Online and MS-Teams, ensuring seamless operations and customer satisfaction
Performs complex issue analysis and may perform SME role on accounts
Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities, mentoring team members and other day-to-day support operations
Provides deep subject matter expertise, advice and program delivery
Support steady state operations-Flexible working in shifts or US business hours for all required work done and during weekends
Contributes to the development of new techniques and plans within area of expertise
Thorough understanding and management of customer business needs and expectations
Provide support on day-to-day operations in managing the email and collaboration services
Works on abstract and complex problems requiring evaluation of intangible variables
Integrates trends, data and information into plans, deliverables and recommendations
Develops innovative and creative output based on interpretation and analysis that improve business performance and contributes to corporate goals and strategic intent
Anticipates operational, program, and implementation issues and develops preventative measures
Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects
Applies advanced training and experience to resolve difficult client problems where standard practice has failed
Identifies, structures, and delivers services that enable business processes
May develop automated methods needed to implement recommended solution
Performs root cause analysis on failed components and implements corrective measures
Mentors junior team members
Health checks, reporting, monitoring, capacity management and proactive configuration management support
Security hardening and patch/update management support
Collaboration components configuration management
Search engine configuration management and Content management configuration support
Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies
Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management
Understanding their requirements and creating a positive client experience throughout the total client journey
Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions
Regularly exercises discretion and independent judgment on technical matters
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
Builds deeper understanding of processes, procedures, customers and organization
Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning
Provide advanced support for various M365 services, including Exchange Online, SharePoint Online, OneDrive for Business, SFB/Ms-Teams, and other integrated applications. Resolve complex technical issues and ensure minimal disruption to end users
Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security
The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
SharePoint Management-Collaboration and document management, Farms administration, Web application, site administration, health and Monitoring
Policy configuration and fully Support instant messaging, presence and chat systems- MS-Teams
Email protection and security administration- EOP, Microsoft defender for Office 365
Work closely with other IT teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools
Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc
Identify opportunities for improving M365 service delivery and user experience

Requirements:

Strong background in Microsoft 365 and collaboration tools
Bachelor's degree in Computer Science or a related field preferred
Exceptional customer service, problem solving, and communication skills
Ability to work independently with minimal management supervision and with a global team of engineers
Strong team player with ability to work in a team and as individual contributor
Strong organizational and documentation skills
Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management
In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
A customer-centric approach with a focus on delivering high-quality support
Strong verbal and written communication skills, with the ability to explain technical concepts to end users
Flexible working in shifts supporting 24X7 steady state operations
Good analytical, excellent communication and problem-solving skills
Energetic, self-motivated and self-sufficient in accomplishing tasks
Experience with hybrid M365 environments and integration with on-premises systems
Knowledge of Active Directory and Azure Active Directory
Experience with Azure AD Connect and hybrid identity management
Stay up to date with the latest M365 features, updates, and best practices

Additional Information:

Job Posted:
February 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

NTT DATA - All Job Offers

Job Link Share:

Messaging Services Advisor

NTT DATA

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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