Merchant Service Operations Manager Jobs

Senior Manager, Global Merchant Support

The Customer Service Group Lead - Merchant plays a critical role in managing the...

Location

Australia , Melbourne

Salary:

Not provided

Block

Expiration Date

Until further notice

Requirements

5+ years contact centre experience
navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
Demonstrated Change management in a high paced, scaling operational environment
Experience in managing Operations processes/teams across multiple regions/ timezones
Expert stakeholder managements skills with the ability to partner with teams and department leaders
Excellent communication skills across a number of mediums (verbal, written and presentation)
A self-starter and someone who thrives under pressure
Resilient, ability to manage multiple competing priorities and think holistically
Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs

Job Responsibility

Accountable for service delivery across each of our global Merchant SMB CS teams
meeting overall service levels, compliance and regulatory obligations, ensuring great Merchant experiences, and focusing on maintaining employee engagement and strong partner relationships
Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for the SMB Merchant CS teams
Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our Merchants and building improvement strategies
Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the merchant experience and compliance at the centre of the design and execution
Proactively review and manage risks & create action plans to support where required to both protect the business and champion merchant experience
Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and merchant experience
Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

LATAM eCommerce Sales Operations Manager

Support Mercado Libre and authorized marketplace resellers by managing merchandi...

Location

Argentina , Buenos Aires

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

BS in Business, Finance, Retail or related field (or equivalent experience)
High grade in MS Excel/Access abilities
1 – 2 years of replenishment experience
Replenishment experience required
Bilingual in English and Spanish/Portuguese, with strong communication skills in both languages
Strong analytical and problem-solving skills
Detail-oriented with excellent organizational abilities
Effective communicator across teams and functions
Self-starter with a proactive, “go-getter” mindset
Strong time management and prioritization skills

Job Responsibility

Support Mercado Libre and authorized marketplace resellers by managing merchandising categories and retailer inventory levels to ensure timely fulfillment and meet sales objectives
Maximize profitability by achieving inventory turn goals and manage the exit of discontinued products
Successfully manage orders and the flow of goods in alignment with customer-specific requirements, including routing guides
Provide reporting on inventory issues and develop detailed resolutions
Collaborate effectively with Sales and Operations teams to drive performance and resolve problems efficiently
Responsible for managing eCommerce operations and sales support across key Latin American markets, including Argentina, Chile, Peru, Colombia, and Ecuador
Communicate with the Sales, Merchandising, and Operations teams to ensure the accurate and timely ordering and transfer of goods to retail partner stores, distribution centers, and eCommerce channels
Partner with the Order Management and EDI teams to ensure purchase orders are processed accurately and on time
Collaborate with the Sales team to support promotional activities, and provide sales and inventory analyses to manage discontinued products, minimize markdowns, and maintain service level goals
Partner with demand planners, wholesale management, sales, merchandising, operations, and product teams to address inventory-related issues and provide actionable solutions

Fulltime

Retail Operations Manager

The Retail Operations Coordinator will be based in New York. He will closely wor...

Location

United States , New York

Salary:

Not provided

AMI Paris

Expiration Date

Until further notice

Requirements

Master’s degree
5-6 year experience in Retail or Consulting
Proficiency in Microsoft Excel and PowerPoint
Strong knowledge of Cegid is a significant plus
Positive, enthusiastic, and resourceful, excellent communication skills - well-developed interpersonal skills, good listener
Excellent analytical and organizational skills
Ability to effectively collaborate with all functions in the organization
A collaborative team player, attentive to team and company-wide success as well as individual performance

Job Responsibility

Support the Retail team in their daily operations and collaborate with Headquarters to ensure store operations procedures are in line with internal policies and guidelines
Monitor and control merchandise flows (receiving / shipping / processing / end of seasons)
Optimize and monitor distribution planning (auto-replenishment, in-store minima, tracking of potential delays)
Oversee daily inventory control in stores (e.g., discrepancies, negatives in stock)
Monitor and secure monthly stock accuracy by ensuring all transfers, exceptional movements, and end-of season operations are correctly processed in Cegid (ERP system) for monthly closing
Responsible for the bi-annual inventory process, including preparation, execution, and reporting, ensuring accurate and timely submission to accounting
Regularly review and challenge service providers’ performance and contracts, in collaboration with the Regional Finance Director, to optimize costs and improve operational efficiency
Continuously assess each store’s operational needs and manage replenishment of supplies accordingly, ensuring optimal stock and cost efficiency
Coordinate Retail Operations supplier invoices by verifying accuracy, tracking payments, and maintaining consistent communication with providers
Connect with stores during monthly financial closing and support them in providing accounting documents, analyze stock if needed, explain exceptional transactions

Fulltime

Associate Manager, Marketplace & Refunds Optimisation

We’re looking for an Associate Manager, Marketplace & Refunds Optimisation to jo...

Location

Estonia , Tallinn

Salary:

Not provided

Bolt

Expiration Date

Until further notice

Requirements

4+ years of experience in Customer Experience, Strategy & Operations, Merchant Operations, Program Management, or similar roles within services, marketplaces, or tech-enabled businesses
Experience in process optimisation, operational excellence, policy management, or service recovery
Strong analytical skills with proficiency in data tools such as SQL, Looker, Tableau, or similar
Comfortable interpreting statistical results (distributions, correlations, experiments) and transforming data into business solutions
Excellent communication and stakeholder management skills, with experience collaborating across global teams
Strong organisational and project management abilities — able to lead multiple initiatives simultaneously

Job Responsibility

Refund Governance & Policy. Define and scale a global refund governance framework, ensuring fair, consistent, and financially sustainable policies across markets. Lead policy improvement and change-management initiatives in collaboration with central and local teams
Data Analysis & Insights. Deep-dive into refund and deduction data to understand the drivers of refund costs, post-issue churn, and automation accuracy. Maintain and improve dashboards and reports covering refund % of GMV, re-order rate after service issues, and ticket accuracy. Translate analytical findings into clear, actionable recommendations
Process & Project Management. Manage cross-functional projects focused on improving refund efficiency, fairness, accuracy, and automation. Partner with multiple global stakeholders, like CS Experience, Product, Merchant Operations and also with local teams to drive alignment and execute improvements
Stakeholder Management. Build strong, trust-based relationships with teams across HQ and local markets. Act as the domain expert for refund-related processes and tooling, ensuring operational needs are represented in product development

What we offer

Play a direct role in shaping the future of mobility
Impact millions of customers and partners in 600+ cities across 50+ countries
Work in fast-moving autonomous teams with some of the smartest people in the world
Accelerate your professional growth with unique career opportunities
Get a rewarding salary and stock option package that lets you focus on doing your best work
Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork
Take care of your physical and mental health with our wellness perks

Fulltime

New

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...

Location

Poland , Krakow

Salary:

11100.00 - 13800.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
1-3 years minimum experience working in the payment processing and/or software solutions industries
At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
Ability to translate your skills to other employees through training and mentoring
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Strong retention, marketing, leadership and interpersonal skills
Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
Ability to moderate both small and large groups

Job Responsibility

Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
Coaching on how to effectively manage high-level/complex merchant concerns using EQ
Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

New

Payments Development Representative

The Payments Development Representative is responsible for driving adoption of T...

Location

United States , Houston

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

Minimum of 2 years experience in payments sales, merchant services, or sales development
Strong understanding of outbound sales motions in a quota environment
Proven ability to handle objections with shop owners and decision makers
Excellent communication skills with a customer first mindset
Strong organizational skills and ability to manage a high volume book of business
Experience using Salesforce or equivalent CRM
Ability to collaborate cross functionally with Sales, Operations, and Fintech

Job Responsibility

Contact existing Tekmetric customers to educate them on the integrated payments experience and drive demo attendance
Manage a high volume of outbound calls and Outreach sequences using a prioritized list provided by Payments leadership
Book attended demos with Payments Specialists and ensure clear, accurate handoffs
Maintain clean and detailed records in Salesforce for every account touch
Support the customer journey by following structured outreach, reminders, and follow ups
Provide insights from conversations to improve targeting, messaging, and activation workflows
Collaborate daily with Payments Specialists, Fintech leadership, Demand Gen, and Sales Development
Ensure every customer receives a positive and consistent Tekmetric experience
Assist with onboarding coordination for shops that self sign up for integrated payments

What we offer

Enjoy the flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness allowance up to $60/month

Fulltime

Field Food Service Specialist

Field Food Service Specialist position responsible for supervising training and ...

Location

United States of America , Tampa, Florida

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

High school diploma or GED preferred
Ability to sit for long periods of time
Operate computer keyboard and mouse for data entry
View computer monitor
Hear and speak via telephone
Reach forward and/or overhead
Occasionally lift up to 20 pounds

Job Responsibility

Supervise training and educating store teams on product offerings with emphasis on Food Safety and Quality Assurance
Supervise new store start-ups and remodels for Foodservice
Address issues in stores in real-time and provide immediate solutions
Visit all assigned stores on set schedule for food safe-quality assurance monitoring
Conduct trouble-shooting seminars for equipment and process issues
Act as central contact person for stores regarding food service categories
Collaborate with Category Managers, BU leadership, store leadership, Food Service vendors and merchant experts
Coach and monitor under-performing stores for improvement
Partner with District Managers for market opportunities and needs
Oversee new food service projects based on BU initiatives

Fulltime

New

Technical Support Engineer

You will operate as a first interface with Adyen’s merchants across the globe. T...

Location

China , Shanghai

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Minimum 4 years of experience and preferably experienced in technical support
Love to provide operational and technical assistance to merchants and troubleshooting via phone, web-based tools and email
Make quick informed decisions under pressure and prioritize appropriately based on urgency and necessity for both internal and external requests
Creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests
Background of how financial services work such as reconciliation, reporting or payouts
Able to or have a keen interest in writing scripts, SQL, JavaScript, Python or Java code and payment & finance reporting
Able to solve problems by identifying issues via inferring from complex data sets or reading application or hardware logs
Experience in networking and IT hardware
or any POS experience would be a bonus
Team player who takes responsibility for tasks and you enjoy working independently

Job Responsibility

Provide our customers with the help and instruments they need for them to successfully accept payments globally
Be a key source of knowledge on the Adyen platform, products, APIs, financial services, the underlying web-stack technologies, and industry-standard integration methods and best practices
Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical and operational problems to create the best possible merchant experience
Advise merchants regarding the best implementation practices as well daily operation practices and also addressing specific merchants’ issues
Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel

Merchant Service Operations Manager

Corporate Tools

Location:
United States, Post Falls

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 07, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Merchant Service Operations Manager

Corporate Tools

Location:United States, Post Falls

Category:Finance

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 07, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Merchant Service Operations Manager

Senior Manager, Global Merchant Support

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Location:
United States, Post Falls

Category:
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Contract Type:
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Job Posted:
December 07, 2025