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Merchant Sales Operations

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Groupon

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Location:
Spain, Valencia

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Join Groupon as a Merchant Operations Representative, where you’ll be the behind-the-scenes problem-solver who keeps our merchant partners and Sales Reps smiling. You’ll handle pre-launch checks, tackle inquiries, and team up with amazing people across the company to keep things running smoothly. In this role, you’re not just supporting the mission — you’re powering it by making sure every merchant gets a smooth, friendly, and reliable experience from start to finish.

Job Responsibility:

  • Answer merchant inquiries via Sales Reps through email — quickly, accurately, and in line with SLAs
  • Provide clear, solution-oriented support and fix pre-launch deal issues
  • Collaborate with Sales, Customer Service, Content Ops, Finance, and Risk for seamless experiences
  • Act as the link between merchants and internal teams, helping identify and eliminate recurring issues
  • Stay sharp by joining trainings, QA sessions, and team meetings
  • Become an expert in Groupon’s deal lifecycle and use that knowledge to elevate merchant experience

Requirements:

  • Excellent communication in German and English
  • Strong computer skills (MS Office, CRM systems, web tools)
  • Experience in customer service or operations — especially in global/multilingual environments
  • Top-tier attention to detail and multitasking abilities
  • Reliability, flexibility, and comfort in fast-moving remote/hybrid setups
  • Curiosity, openness to feedback, and a love for continuous growth
  • Willingness to work rotating shifts when needed

Nice to have:

French is a plus

Additional Information:

Job Posted:
December 09, 2025

Work Type:
Remote work
Job Link Share:

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