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Menu Design and Development Specialist

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MyTennisLessons

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Location:
Mexico, Mexico City

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

22300.00 MXN / Month
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Job Description:

The Menu Design & Development Specialist leads the configuration, optimization, and enhancement of SpotOn’s Restaurant Point-of-Sale (POS) systems for clients. This role provides expert consultation, oversees complex menu builds, and ensures seamless integration across all connected platforms. Partnering closely with cross-functional teams, the Specialist identifies opportunities to improve client operations and recommends additional SpotOn solutions to drive efficiency, scalability, and success throughout the customer lifecycle.

Job Responsibility:

  • Lead advanced client consultations to gather requirements and provide expert POS guidance
  • Design and implement complex menu configurations and backend system updates
  • Ensure data integrity and consistent naming conventions across integrated software platforms
  • Troubleshoot and resolve complex software and configuration issues, escalating as needed
  • Maintain accuracy across all software integrations and updates
  • Demonstrate mastery of Menu Team processes, standards, and best practices
  • Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences
  • Manage and prioritize escalated tickets, providing timely, high-quality resolutions
  • Partner with Account Executives and Sales Managers to ensure process compliance and system alignment
  • Mentor and train Level 1 specialists, supporting their technical development and performance growth
  • Contribute to documentation, process improvements, and workflow optimization initiatives
  • Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists
  • Review and verify outcomes before submission to maintain consistency and high-quality standards
  • Identify and address process gaps or errors to drive continuous improvement and operational excellence

Requirements:

  • Advanced proficiency in Microsoft Office, Google Suite, and spreadsheet tools for analysis and reporting
  • Strong analytical, problem-solving, and troubleshooting abilities for complex POS configurations
  • Calm and effective under pressure, with excellent organizational and prioritization skills
  • Exceptional written and verbal communication
  • multilingual ability is a plus
  • Proven success in client-facing consultation and technical implementation roles
  • Deep understanding of restaurant operations, menu design, and technology integration
  • Experience managing multiple client projects simultaneously
  • Ability to collaborate effectively with cross-functional stakeholders (Sales, Product, Engineering, Support)
  • Experience mentoring junior specialists or onboarding new team members
  • Familiarity with POS software systems, third-party integrations (e.g., delivery platforms), and system architecture
  • Background in the restaurant or hospitality industry strongly preferred
  • 2 –3 years of professional experience in customer success or related roles
  • Experience in fintech or SaaS environments preferred
  • A high school diploma or GED is required
  • Associate degree in Hospitality Management, Business Administration, Information Technology or related field preferred
  • Fluent in English (written and verbal)

Nice to have:

  • Multilingual ability
  • Experience in fintech or SaaS environments
  • Associate degree in Hospitality Management, Business Administration, Information Technology or related field
  • Background in the restaurant or hospitality industry
What we offer:
  • Food Vouchers: $1,500.00 MXN per month
  • Comprehensive Benefits: Law benefits, SGMM, Dental Insurance, Life Insurance
  • Perks: Total Pass (gym membership), Career Development & Growth Opportunities

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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