Membership & Stakeholder Engagement Manager Job at Membership Bespoke (London)

Senior Manager, Learning & Training – Membership Services

Learning & Training (L&T) within Membership Services is a strategic function foc...

Location

United States , Boston

Salary:

85000.00 - 125000.00 USD / Year

Whoop

Expiration Date

Until further notice

Requirements

5+ years of experience in training, enablement, or learning & development
At least 2 years in a leadership or people management capacity
Proven ability to design, scale, and measure learning programs that improve performance in customer experience, support, or operations environments
Skilled facilitator with strong written and verbal communication abilities
Strong analytical mindset and experience using data to inform training strategies and track progress against KPIs
Highly organized and self-directed, with a track record of delivering high-quality work in fast-paced and dynamic environments
Experience collaborating cross-functionally with operations, QA, and product teams
Deep passion for empowering frontline teams and driving member experience through effective education
Strong commitment to embracing and leveraging AI tools in day-to-day tasks

Job Responsibility

Own and execute the Learning & Training roadmap for Membership Services, aligning with operational goals and driving measurable improvements in key performance indicators such as time-to-proficiency, QA scores, CSAT, and reopen rates
Lead and develop a high-performing team of global Training Specialists, establishing clear team rhythms, role clarity, and growth paths that foster both team effectiveness and professional development
Design and scale onboarding programs and continuous learning experiences that are globally consistent, role-specific, and deeply aligned with member-centric service delivery
Partner cross-functionally with MS Operations, QA, and Knowledge Management to translate performance data into impactful, timely training interventions
Launch and expand continuing education initiatives, including refreshers, microlearning, and on-demand training, to support upskilling and adaptability
Collaborate with internal stakeholders to ensure new processes, tools, and product launches are supported with clear and engaging training experiences
Lead the quarterly reporting of L&T’s business impact and training effectiveness, proactively identifying areas of improvement and scalability across shifts and regions
Champion a culture of continuous learning and excellence within Membership Services

What we offer

equity
benefits

Fulltime

Senior Project Manager

A leading independent consultancy delivering transformative property and infrast...

Location

United Kingdom , London

Salary:

65000.00 - 75000.00 GBP / Year

Brandon James

Expiration Date

Until further notice

Requirements

Experience leading major (£20m+) construction projects within the property sector would be ideal
Strong background working in a consultancy or client-side environment
Ability to manage complex projects through the full project lifecycle (all RIBA stages)
Professional membership with APM, RICS, CIOB or similar body (desirable)
Excellent leadership, stakeholder engagement, and communication skills
Relevant project management qualification (e.g., APM PMQ, PRINCE2, MSc, etc.)

Job Responsibility

Oversee projects through all RIBA stages
Act as the primary client interface
Coordinate internal and external teams to ensure successful delivery

What we offer

Competitive salary in the range of £65,000 – £75,000
Hybrid working arrangements
25 days holiday plus bank holidays (with potential for holiday to increase over time)
Private health cover and income protection
Life assurance (typically 2-3x salary)
Company pension scheme
Laptop and phone provided
Retail discount scheme and flexible working options

Fulltime

Loyalty Project Manager

Our client, market leader in consumer electronics, is spearheading innovative st...

Location

Netherlands , Amsterdam

Salary:

Not provided

ARIAD

Expiration Date

Until further notice

Requirements

Experience (3–6 years) in marketing, project management, or loyalty programs, ideally within a digital or customer-focused environment
Expertise in user experience and customer journey mapping
Familiarity with CX/UX principles and an interest in digital tools or platforms that enhance customer experience
Strong stakeholder management skills, with the ability to connect dots across teams
A proactive, solution-oriented mindset, you enjoy optimizing processes and improving customer journeys
Excellent communication skills in Dutch and English (French a bonus)

Job Responsibility

Coordinate projects to improve the end-to-end promotion process, focusing on cashback and product-plus promotions (optimizing the customer journey and UX) to enhance customer satisfaction
Manage stakeholders effectively to ensure smooth execution of loyalty projects, regular updates, and timely delivery as well as data-based guidance on loyalty and promotion tactics
Inject CX (Customer Experience) and UX (User Experience) knowledge into promotion processes and loyalty platforms and projects to optimize customer journeys and increase customer retention
Collaborate with the platform team to roll out new features, designs, and process improvements that elevate the customer experience
Set up and manage community initiatives, including the membership application strategy and coordination, to strengthen engagement and build long-term loyalty
Work within the loyalty team on various campaigns and activations spanning from tech and data to brainstorms and community management

What we offer

Working from home 2 days per week
Personalized follow-up & honest feedback guided by our Digital Talent Managers
Gain a rich community of other digital professionals at quarterly events and meetups
Join our annual Workcation event in sunny Southern Spain
Ongoing opportunities to learn and grow professionally including personal and professional development and guidance
Access to leading A-brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon and many others

Fulltime

Membership Manager

A high-profile, purpose-led membership organisation is seeking an experienced an...

Location

United Kingdom , London

Salary:

40000.00 - 45000.00 GBP / Year

Membership Bespoke

Expiration Date

Until further notice

Requirements

Proven experience in membership management, client services, account management, or a similar role
Strong organisational skills with excellent attention to detail
Confidence managing CRM systems, data reporting, and workflows
A professional, empathetic approach to member relationships
Experience working cross-functionally in a fast-paced organisation
Clear written and verbal communication skills
A proactive, solutions-focused mindset

Job Responsibility

Own the membership journey end to end
Lead onboarding, retention, and renewal processes to ensure a seamless, high-quality member experience
Act as a primary point of contact for member enquiries, issues, and escalations
Drive retention and engagement
Support account management activity to maintain strong retention levels
Use CRM data and insight to identify risks, opportunities, and engagement trends
Manage membership operations and data
Maintain accurate membership records and ensure data integrity across CRM systems
Oversee compliance with GDPR and data protection best practice
Reconcile membership data and invoicing with finance and commercial colleagues

Fulltime

Group Product Manager

As the Group Product Manager for Global Loyalty & Merchandising, you will be a k...

Location

United States , Charlotte

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Significant experience (7+ years) in product management, with a specialized focus on loyalty programs, CRM, and customer lifecycle management
Demonstrated success in leading and inspiring a team of product managers or specialists in the loyalty or CRM space
Deep expertise in loyalty program design, development, and optimization, including understanding different program mechanics, reward structures, and member engagement tactics
Strong understanding of CRM platforms, marketing automation, and data-driven personalization techniques to enhance the member experience
Proven ability to use customer data and analytics to derive insights, measure program performance, and drive strategic decisions
Experience with the technical aspects of loyalty systems, including integration with POS, e-commerce, and mobile app platforms
Excellent cross-functional leadership, communication, and stakeholder management skills, with experience working in a global matrix organization
A strategic thinker with a customer-centric approach, passionate about building lasting customer relationships
Bachelor’s or Master’s degree in Marketing, Business, Economics, Computer Science, or a related field
Experience in the retail, CPG, or service industry with a large member base is highly desirable

Job Responsibility

Create compelling personalized experiences that foster deep customer engagement and increase retention
Lead strategic development, implementation, and optimization of loyalty platforms
Support program benefits and member communication strategies in close collaboration with the Loyalty and Membership Experience team
Define the product vision for loyalty at Circle K
Manage product roadmap
Leverage data to understand member behavior and preferences
Collaborate with loyalty, marketing, digital, analytics, and operational teams to deliver a rewarding member experience

Fulltime

Group Membership Director

We’re delighted to share a special opportunity for a pioneering Membership Direc...

Location

United Kingdom , London

Salary:

95000.00 - 120000.00 GBP / Year

Troika Recruitment

Expiration Date

Until further notice

Requirements

You’ve got a knack for leading and growing membership departments with a focus on innovation and experience
You’re comfortable using data to inform and drive strategic decisions
You know how to manage and optimise CRM systems to enhance member experiences
You’re experienced in developing and executing successful member retention and engagement strategies
You understand the ins and outs of running a contemporary members club and love creating a vibrant, welcoming community
You have experience managing membership across multiple sites
You excel at building strong relationships with members, colleagues, and stakeholders
You’re proactive and dynamic, always ready to tackle challenges and seize opportunities

Membership Engagement Manager

Are you the right candidate to join a professional association as a temporary to...

Location

United States , Washington

Salary:

80000.00 - 90000.00 USD / Year ▼

Beacon Hill

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred
7+ years of relevant membership engagement experience required
Skilled in building relationships with internal and external stakeholders and key players
Proficient in Microsoft Office, particularly Excel, is required
Experience with an LMS is preferred

Job Responsibility

Develop and implement learning products for members
Manage and review LMS content
Ensure products and content align with member needs
Partner with the marketing team to develop member acquisition strategies, analyze engagement data, and enhance offerings
Stay informed on membership trends and test new initiatives
Ensure membership offerings are competitive
Perform additional tasks as required

Fulltime

Membership Engagement Manager

Temporary to permanent position. Hours are 9am-5:30pm. 100% remote.

Location

United States , Washington

Salary:

80000.00 - 90000.00 USD / Year ▼

Beacon Hill

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred
7+ years of relevant membership engagement experience required
Skilled in building relationships with internal and external stakeholders and key players
Proficient in Microsoft Office, particularly Excel, required
Experience with an LMS preferred

Job Responsibility

Develop and implement learning products for members
Manage and review LMS content
Ensure products and content align with member needs
Partner with the marketing team to develop member acquisition strategies, analyze engagement data, and enhance offerings
Stay informed on membership trends and test new initiatives
Ensure membership offerings are competitive
Perform additional tasks as required

Fulltime

Membership & Stakeholder Engagement Manager

Membership Bespoke

Location:
United Kingdom , London

Category:
Public Relations

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 10, 2025

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