Membership Manager

• Provide direct administrative and organisational support to the Director of Membership Services, including mailbox and diary management
• Coordinate meetings, prepare agendas and manage follow-up actions
• Maintain and update client databases, mailing lists and CRM systems
• Build and maintain strong relationships with existing and prospective supplier members and stakeholders
• Act as a first point of contact for escalated issues and complaints, ensuring timely and professional resolution
• Conduct market research to identify new commercial opportunities, member benefits and emerging trends
• Support the preparation of presentations, proposals and board papers
• Track progress against objectives and produce reports for management and governance purposes
• Work collaboratively with internal teams to support shared business development goals
• Support the organisation and delivery of meetings, events and stakeholder engagement activity

• Previous experience in a business development, coordination or similar commercial support role
• Strong organisational skills with the ability to manage multiple priorities effectively
• Excellent written and verbal communication skills
• Confident user of Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Experience managing databases or CRM systems
• Able to work independently while contributing effectively within a team environment
• Professional, confident and comfortable engaging with senior stakeholders

• Experience working within a membership organisation, trade body or similar environment
• Qualification in business, marketing or a related discipline
• Experience supporting events, meetings or stakeholder engagement activity
• Strong networking skills and a proactive approach to relationship management

benefits package