Membership Experience Host Job at Frasers Group (Cambridge)

Member Events Coordinator

The Gathering Spot is seeking a creative, hard-working, and team-playing Member ...

Location

United States , Los Angeles

Salary:

Not provided

The Gathering Spot

Expiration Date

Until further notice

Requirements

Strong connection, knowledge, and interest in relevant cultural happenings and events
Impeccable multi-tasking and leadership skills
Prior events experience not mandatory but preferred
Strong organizational skills and ability to manage multiple deadlines and projects simultaneously
Flexible schedule for the frequent evening, nighttime and weekend events
Flexible schedule for occasional travel
Excellent written and visual communication skills for content creation
Social media savvy with understanding of digital marketing trends
Must be able to lift up to 50 pounds at times
Must be able to work in a private events environment that may involve standing, lifting, and walking for long periods of time

Job Responsibility

Plan and manage event logistics including day-of coordination
Attend and contribute to ideation brainstorming sessions
Communicate with the marketing team to ensure effective communications and advertisements for each event
Create compelling content including event recaps, promotional materials, and marketing campaigns across digital platforms
Develop and execute social media campaigns to drive event awareness and member engagement
Produce post-event recap content including photography coordination, written summaries, and highlight reels
Host membership-driving experiences to grow club membership
Administrative tasks associated with executing successful events
Collaborate with creative teams to develop event branding and promotional assets

Fulltime

Membership Experience Host

As a Host at Everlast Gyms, you’ll be the first friendly face our members see wh...

Location

United Kingdom , Gloucester

Salary:

Not provided

Sports Direct

Expiration Date

Until further notice

Requirements

Outgoing, positive, and passionate about delivering great customer experiences
Confident in administration and able to handle day-to-day club systems
Sales-focused, with the drive to hit membership and retention targets
Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed
Passionate about fitness, with a genuine interest in our products and services
Ambitious, with a willingness to learn and develop your skills for future progression

Job Responsibility

Welcoming members and guests, ensuring every interaction is positive and professional
Supporting membership sales and retention by providing excellent service and guidance
Driving secondary spend KPIs by promoting products and services available in-club
Maintaining a high standard of cleanliness and hygiene across the club
Acting as a competent key holder, opening and closing the club as required
Handling administrative duties, including use of the membership software system
Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement
Supporting the Fitness Manager and wider team in delivering gym floor initiatives
Ensuring member feedback and complaints are handled professionally and escalated when needed
Actively experiencing the products and services on offer so you can confidently recommend them to members

What we offer

Free gym membership
20% discount across all Frasers Group brands
Monthly Frasers Champion awards – winners receive double their salary for the month
Opportunity to deliver personal training sessions (if qualified)
Training and development opportunities to grow your career

Parttime

Membership experience host

As a Host at Everlast Gyms, you’ll be the first friendly face our members see wh...

Location

United Kingdom , St Helens

Salary:

Not provided

Damart

Expiration Date

Until further notice

Requirements

Outgoing, positive, and passionate about delivering great customer experiences
Confident in administration and able to handle day-to-day club systems
Sales-focused, with the drive to hit membership and retention targets
Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed
Passionate about fitness, with a genuine interest in our products and services
Ambitious, with a willingness to learn and develop your skills for future progression

Job Responsibility

Welcoming members and guests, ensuring every interaction is positive and professional
Supporting membership sales and retention by providing excellent service and guidance
Driving secondary spend KPIs by promoting products and services available in-club
Maintaining a high standard of cleanliness and hygiene across the club
Acting as a competent key holder, opening and closing the club as required
Handling administrative duties, including use of the membership software system
Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement
Supporting the Fitness Manager and wider team in delivering gym floor initiatives
Ensuring member feedback and complaints are handled professionally and escalated when needed
Actively experiencing the products and services on offer so you can confidently recommend them to members

What we offer

Free gym membership
20% discount across all Frasers Group brands
Monthly Frasers Champion awards – winners receive double their salary for the month
Opportunity to deliver personal training sessions (if qualified)
Training and development opportunities to grow your career

Membership Experience Host

As a Host at Everlast Gyms, you’ll be the first friendly face our members see wh...

Location

United Kingdom , Barnsley

Salary:

Not provided

Frasers Group

Expiration Date

Until further notice

Requirements

Outgoing, positive, and passionate about delivering great customer experiences
Confident in administration and able to handle day-to-day club systems
Sales-focused, with the drive to hit membership and retention targets
Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed
Passionate about fitness, with a genuine interest in our products and services
Ambitious, with a willingness to learn and develop your skills for future progression

Job Responsibility

Welcoming members and guests, ensuring every interaction is positive and professional
Supporting membership sales and retention by providing excellent service and guidance
Driving secondary spend KPIs by promoting products and services available in-club
Maintaining a high standard of cleanliness and hygiene across the club
Acting as a competent key holder, opening and closing the club as required
Handling administrative duties, including use of the membership software system
Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement
Supporting the Fitness Manager and wider team in delivering gym floor initiatives
Ensuring member feedback and complaints are handled professionally and escalated when needed
Actively experiencing the products and services on offer so you can confidently recommend them to members

What we offer

Free gym membership
20% discount across all Frasers Group brands
Monthly Frasers Champion awards – winners receive double their salary for the month
Opportunity to deliver personal training sessions (if qualified)
Training and development opportunities to grow your career

Fulltime

Membership Experience Host

As a Host at Everlast Gyms, you’ll be the first friendly face our members see wh...

Location

United Kingdom , Cambridge

Salary:

Not provided

Frasers Group

Expiration Date

Until further notice

Requirements

Outgoing, positive, and passionate about delivering great customer experiences
Confident in administration and able to handle day-to-day club systems
Sales-focused, with the drive to hit membership and retention targets
Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed
Passionate about fitness, with a genuine interest in our products and services
Ambitious, with a willingness to learn and develop your skills for future progression

Job Responsibility

Welcoming members and guests, ensuring every interaction is positive and professional
Supporting membership sales and retention by providing excellent service and guidance
Driving secondary spend KPIs by promoting products and services available in-club
Maintaining a high standard of cleanliness and hygiene across the club
Acting as a competent key holder, opening and closing the club as required
Handling administrative duties, including use of the membership software system
Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement
Supporting the Fitness Manager and wider team in delivering gym floor initiatives
Ensuring member feedback and complaints are handled professionally and escalated when needed
Actively experiencing the products and services on offer so you can confidently recommend them to members

What we offer

Free gym membership
20% discount across all Frasers Group brands
Monthly Frasers Champion awards – winners receive double their salary for the month
Opportunity to deliver personal training sessions (if qualified)
Training and development opportunities to grow your career

Parttime

Membership Experience Host

Main Duties and Responsibilities: To maximise every member and guest’s experienc...

Location

United Kingdom , Gateshead

Salary:

Not provided

Sports Direct

Expiration Date

Until further notice

Requirements

Of an outgoing personality, with a positive mindset
Competent with all administrative duties
Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role
Willing and able to participate in learning and development opportunities, to progress both your competencies and career
Able to drop into operational key holder duties as and when the business requires
Passionate about fitness, administration and customer service
Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members
Target focussed – to support the club with sales and retention towards achieving success for the business

Job Responsibility

To maximise every member and guest’s experience in our club
To support the sales and retention of memberships through excellent customer service
To contribute with the cleaning and hygiene standards of the club as and when required
To be a competent key holder of the club, covering shifts as and when required
To have a good understanding of the membership software system
Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these
Support the Fitness Manager with Gym Floor
Ensure that you have experienced the products and services on offer
Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team
To drive the secondary, spend KPI targets

What we offer

20% discount across all facias
Frasers 1000 bonus scheme
Free Gym membership
Monthly Frasers Champion - winners get double their salary for the month
Opportunity to deliver personal training sessions

Fulltime

New

Commercial & Experience Manager

As a Commercial & Experience Manager you will be responsible for leading the ove...

Location

United Kingdom , Reading

Salary:

40000.00 - 50000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience in meetings, events, hospitality or flexible workspace operations
Demonstrable experience in customer-facing roles with a strong commercial and revenue focus
Confident in business development, relationship management and networking
Confident user of Microsoft office 365 (Word, Excel and Outlook)
Minimum Grade C in English and Maths (or equivalent)
Fire Marshal (Training provided)
First Aid at Work Certificate (Training provided)

Job Responsibility

Deliver and exceed agreed monthly budgets and KPIs for the centre
Drive maximum revenue from coworking memberships and meetings & events
Use all available products and services (excluding office sales) to sustain and grow revenue
Monitor, forecast, and control costs to ensure financial objectives are met
Support budgeting, forecasting, and performance reporting as required
Ensure the smooth day-to-day operation of the centre
Maintain the highest standards of service, presentation, and customer experience at all times
Take responsibility for customers following handover from the Commercial Sales Executive., managing operational needs such as build works, move-ins, and onboarding to ensure a seamless transition from sales to occupancy
Act as the senior escalation point for customer issues, ensuring swift and effective resolution
Identify opportunities to improve processes, service delivery, and operational efficiency

What we offer

33 days Annual Leave (including Bank Holidays)
Birthday Off
Volunteering Days
Discounted Private Medical Insurance Cover
Life Assurance
Income Protection Insurance
Payroll Giving
Cycle Scheme
NEST Pension Scheme
Employee Assistance Programme

Fulltime

Contract Manager

The Contract Manager will be responsible for the P&L, operational management, an...

Location

United Kingdom , London

Salary:

65000.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

GCSE in English and Maths or Equivalent
Accredited Health and Safety qualification e.g. NEBOSH General Certificate or IOSH Managing Safely (Desirable)
HNC status/NVQ (level 5) or equivalent with membership of BIFM/CIBSE/IET or relevant equivalent
A proven track record of company policy and procedure management and reviewing, implementing effective change
Transformation project management experience, including mobilisation
People management
Financial control co-ordination, including P&L responsibility and financial targets
Internal report and performance data production and presentation
Corporate Customer direct management, including producing customer reports and hosting performance review meetings
People management experience of large teams of 20+

Job Responsibility

Lead and manage a team of highly motivated individuals
Ensure delivery of total facilities management services to the highest standard
Drive operational improvement and foster first-class client relationships
Deliver exceptional customer service levels consistently
Full budget ownership: manage revenue and costs for the UoL contract
Responsible for the P&L, operational management, and delivery of a range of leading facilities management services across the UoL estate
Ensure the portfolio is safe, fit for purpose, and fully operational in line with client expectations
Oversee customer interfaces and maintain a high-profile, positive image of Atlas at all times

What we offer

Being part of an Employee Ownership Trust (EOT)
Creating a culture of shared responsibility, collaboration, and pride

Fulltime

Membership Experience Host

Frasers Group

Location:
United Kingdom , Cambridge

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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