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Are you highly organised, customer-focused, and ready to take ownership of a key role? We’re looking for a Membership Coordinator to manage the full Member lifecycle and deliver an exceptional experience at every stage. This role is a fixed term contract for 12 months. You’ll be the main point of contact for Level 1–2 Members, handling onboarding, renewals, upgrades, and account changes while ensuring accurate records and smooth processes. Working closely with Account Managers, Finance, Marketing, IT, Credit & Risk, and The Hub, you’ll keep membership operations running efficiently and professionally.
Job Responsibility:
Managing Member onboarding, renewals, and account updates
Responding to enquiries via email, phone, and in person
Maintaining accurate CRM records and ensure compliance
Supporting billing, reporting, and cross-team collaboration
Producing membership reports and help improve processes
Requirements:
Experience in a fast-paced customer service role
Strong communication and problem-solving skills
Excellent attention to detail and data accuracy
Proficiency in CRM systems and Excel (including VLOOKUPs)
A proactive, collaborative, and customer-focused mindset
What we offer:
26 days holiday + bank holidays, rising with each year of service (up to 7 additional days)
Your birthday off (if it falls on your working day!)
8% employer pension contribution
Free lunch daily from our onsite café
AF Membership – enjoy exclusive discounts at hundreds of retailers and suppliers