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Membership Concierge

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OysterLink

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Location:
United States , Cicero

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

17.25 USD / Hour
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Job Description:

Life Time Athletic Resorts are premier destinations for hospitality professionals who aspire to build a meaningful and lifestyle-oriented career within a thriving and expanding company. As a company dedicated to fostering a healthy way of life, Life Time has carved a niche in the hospitality industry by creating environments that promote wellness, community, and exceptional service. Their resorts offer a unique blend of fitness, sports, and leisure amenities, aimed at helping members enjoy healthier, happier lives. This focus on holistic wellness makes Life Time an ideal workplace for those passionate about serving others and influencing positive lifestyle changes.

Job Responsibility:

  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives and facilitates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as point of contact for new member acquisition and member retention interactions
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Requirements:

  • High school graduate or equivalent
  • Minimum of 1 year of customer service experience
  • Passion to serve others
  • Effective communication skills

Nice to have:

Bachelor’s degree in hospitality preferred

What we offer:
  • fully subsidized membership
  • discounts on Life Time products and services
  • 401(k) retirement savings plan with company discretionary match
  • training and professional development
  • Paid sick leave
  • Medical insurance
  • Dental Insurance
  • Vision Insurance
  • prescription drug coverage
  • Short term disability insurance
  • long term disability insurance
  • Life insurance
  • Pre-tax flexible spending plan
  • Dependent care plan
  • Parental leave
  • Adoption assistance
  • Paid Time Off
  • deferred compensation plan

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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