Member Experience Manager Job at Industrious (Arlington)

Senior Client Experience Manager

This person is an energetic, growth-minded, team player that thrives in day-to-d...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
Ability to run projects independently with minimal supervision
Excellent written and verbal communication skills
Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
Demonstrated success in a cross-functional team environment
Ability to juggle multiple projects and clients at once, while correctly prioritizing
4+ years relevant work experience
previous agency experience preferred
Digital experience with production experience is and preferred

Job Responsibility

Be the primary point of contact for client counterpart and cross agency team in managing the daily activities for cross-channel initiatives and annual plans
Exhibit a thorough understanding of the client’s brand, objectives, and operations to successfully accomplish deliverables that meet client expectations across the whole brand spectrum
Manage relationships with key clients and strategic team members active in the day-to-day execution of integrated projects, and manage up appropriately
Apply independent, critical thinking and contribute ideas in cross-functional team settings across creative, strategy, media, PR, and production disciplines
Work closely with account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction
Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success
Partner closely with Project Management to understand the timing, workflow, and project deliverables in order to manage client expectations and to anticipate team needs/client needs
Partner with project management to effectively manage resources and budgets
Contribute to BarkleyOKRP culture, growth, and success through participation in key agency forums and initiatives, department and agency-wide meetings, new business opportunities, etc.

Customer Experience Manager

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Beijing

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Synergy Leasing – Knowledge of how to create synergism among tenants
Globalization – Knowledge about how to adapt to a global meeting place concept to meet local culture and community needs
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations
Community engagement - Knowledge of how to drive engagement with various levels of the local community
Customer journey - Knowledge of the customers' whole interaction with Ingka, from first encounter to purchase
Customer experience - Knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
Integrated Campaign Management -Knowledge of how to effectively integrate and combine mass and one-to one communication

Job Responsibility

Creates, owns and manages the Customer experience Program for the Meeting Place
Identifies and defines local customer groups and their customer journey including touchpoints before, during and after the visit
Provides outstanding customer services together with partners and communities
Together with Meeting Place Manager define commercials goals, marketing strategy and budgeting process
Monitors and analyses performance and customer interaction level with customer touchpoints
Actively works on localizing the uniqueness of the Meeting place through MP touch points
Implement a Loyalty Program, rewarding community members
Plan, Create and integrate promotion of events/campaign/marketing activities into all medias
Being the owner of co-creation and innovation in the Meeting Place
Drive and develops the Customer experience competence within the Meeting Place

Fulltime

Guest Experience Manager

The Guest Experience Manager at The Soho Grand Hotel is a high energy, hospitali...

Location

United States , New York

Salary:

75000.00 - 80000.00 USD / Year

Soho Grand Hotel

Expiration Date

Until further notice

Requirements

Hotel management: 2 years (Preferred)
Hospitality: 2 years (Preferred)
Experience in managing training schedules and budgets
A proven track record of training program development and management
Must possess solid guest service, communication and presentation skills
Experience in monitoring review sites ensuring to respond to comments and queries in a timely manner
Proven work experience in front of house and back of house day-to-day hotel operations
Ability to communicate with excellent written and oral communication skills
Ability to work well with all levels of internal management and team as well as outside clients
Ability to share the feedback and online reviews with appropriate departments coaching when necessary

Job Responsibility

Forge relationships with guests to build loyalty by executing an experience that exceeds their expectations
Makes and confirms hotel reservations and send amenities when needed for VIPs
Setting up VIP and Guest arrivals, including but not limited to sourcing amenities, bulletins and blocking per preference
Sending pre-arrival welcome emails
Welcoming Guests: presence in lobby, greeting and checking in VIPs
Inspect VIP guest rooms, Special Event set-ups and spaces
Source & set up special amenities
Support guest needs throughout all Departments, ensure communication is set to succeed
Manage Guest Experience Survey platform, guest feedback and all review sites
Check-in on guests during their stay and pre-departure, facilitate service needs

What we offer

401(k) plan (matching after 1 year)
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

Client Experience & Reception Manager

Our client is a forward-thinking and dynamic and financial institution specialis...

Location

United Kingdom , City of London

Salary:

40000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven extensive experience as a receptionist within a corporate or financial setting,in a leadership/management role
Outstanding Communication Skills: Strong verbal and written communication abilities
Organisational Skills: Exceptional multitasking and organisational skills, with an eye for detail
Positive Attitude: A naturally positive and personable individual, with the ability to handle challenges with professionalism and respect
Tech Savvy: Proficiency in MS Office software and systems technology

Job Responsibility

Greet clients and visitors with a warm, approachable, genuine, and friendly demeanour, ensuring they receive a 5* experience
Develop and maintain working relationships across all departments, the senior team as well as external stakeholders and contractors
Oversee the reception and executives meeting areas, ensuring the smooth running of daily operations
Manage appointments and meetings, coordinating with various departments
Manage and coordinate a number of meeting rooms and event spaces, quickly and efficiently
Handle incoming calls, emails, and inquiries, directing them to the appropriate team members with efficiency and professionalism
Manage any escalations from the senior management team and building management
Lead and mentor the reception team, building and developing a collaborative environment and promoting best practises

What we offer

Competitive benefits package, with healthcare benefits, gym membership, generous holiday and parental benefits, company socials and events

Fulltime

Brand Experience Manager

Aspinal of London are seeking a highly organised, solution focused creative indi...

Location

United Kingdom , London

Salary:

Not provided

Aspinal of London

Expiration Date

Until further notice

Requirements

Experience in project management, preferably in a creative or design-related field
Strong organisational and time management skills, with the ability to prioritise and multitask effectively
Excellent communication and interpersonal skills, with the ability to collaborate and coordinate with cross-functional teams
Familiarity with industry-standard design software, such as Adobe Creative Suite
Attention to detail and a commitment to delivering high-quality work
Ability to work independently and take initiative, while also being a team player
A passion for creativity, design, and staying up to date with industry trends

Job Responsibility

Assist the Senior Art Director in planning, organising, and executing creative projects from concept to completion such as windows, in store displays, shop refits, store maintenance issues and brand events
Collaborate with internal teams to ensure project objectives are met and communicated
Manage project timelines, resources, and budgets to ensure projects are delivered on time and within budget. (PO System)
Conduct research and gather information to support the development of creative concepts and strategies
Assist in the creation and presentation of project proposals
Manage project documentation and filing, including project briefs, contracts, and other relevant materials
Coordinate and communicate with external stakeholders, such as clients, vendors, and freelancers, to ensure project requirements are met
Monitor project progress, identify potential issues, and proactively propose solutions to ensure project success
Conduct regular project status meetings and provide updates to the Senior Art Director and other team members
Assist in quality control and ensure all deliverables meet the highest standards of creativity and brand consistency

Fulltime

Assistant Manager, Client Experience

Early in their career, this team member is bringing their natural skills of orga...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Bachelor’s degree from a four-year college or university preferred, or equivalent experience
Related agency experience and/or training preferred (can include prior internships)

Job Responsibility

Become familiar with Client products and tactical elements of the Client’s marketing plan and how they are applied
Immerse in client’s competitive set and be the “reporter” of key developments for the cross agency team
For small projects, field requests from client to ensure that requested modifications (e.g. creative changes) are documented, communicated and implemented
Capture notes in client meetings, prepare conference reports and maintain status reports when requested
Maintain paper or electronic files for promotional plan and budget, current product literature and all client information
Join in the briefing of creative projects and reviews for deeper understanding of the work and role it plays
Train in the Whole Brand Approach and understand how it is applied to the business
Work with creative and account team to develop job estimates
Embraces a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen
Assist CX team in coordinating and producing special projects/items

Guest Experience Manager

The Guest Experience Manager at The Roxy Hotel is a high energy, hospitality pro...

Location

United States , New York

Salary:

70000.00 - 75000.00 USD / Year

The Roxy Hotel New York

Expiration Date

Until further notice

Requirements

Hotel management: 1 year (Preferred)
Hospitality: 1 year (Preferred)
Experience in managing training budgets
A proven track record of training program development and management
Must possess solid guest service, communication and presentation skills
Assist with amenities, all special requests, reconfirm details
Experience in monitoring review sites ensuring to respond to comments and queries in a timely manner
Proven work experience in front of house and back of house day-to-day hotel operations
Ability to communicate with excellent written and oral communication skills
Work well with all levels of internal management and team as well as outside clients

Job Responsibility

Forge relationships with guests to build loyalty by executing an experience that exceeds their expectations
Makes and confirms hotel reservations and send amenities when needed for VIPs
Setting up VIP and Guest arrivals, including but not limited to sourcing amenities, bulletins and blocking per preference
Sending pre-arrival welcome emails
Welcoming Guests: presence in lobby, greeting and checking in VIPs
Inspect VIP guest rooms, Special Event set-ups and spaces
Source & set up special amenities
Support guest needs throughout all Departments, ensure communication is set to succeed
Manage Guest Experience Survey platform, guest feedback and all review sites
Check-in on guests during their stay and pre-departure, facilitate service needs

What we offer

401(k) plan (matching after 1 year)
Dental insurance
Health insurance
Paid time off
Vision insurance

Fulltime

Financial Risk Management Member

Great Fintech / Crypto Company in Japan; very good culture and strong people to ...

Location

Japan , Tokyo

Salary:

8000000.00 - 12000000.00 JPY / Year

Randstad

Expiration Date

November 07, 2026

Requirements

3+ years of experience

What we offer

health insurance
welfare pension insurance
employment insurance
Saturday, Sunday, and national holidays off

Fulltime

Member Experience Manager

Industrious

Location:
United States , Arlington

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 09, 2026

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