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Member Experience Associate

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Industrious

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Location:
United States , Austin

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

22.50 USD / Hour
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Job Description:

This is an in-person hospitality role, based on-site. As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office.

Job Responsibility:

  • You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
  • You’re proactive and take ownership over managing inventory and ordering your location’s supplies.
  • You build magnificent events and take the extra time to design unique signage because you know the magic is in the details.
  • You add new members into multiple systems so their first day in their office is seamless and memorable.
  • You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle.
  • You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions.
  • You take a walk in-tour while your Member Experience Manager is assisting another potential member.

Requirements:

  • Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
  • Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
  • Capable of operating machines / appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
  • Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals, and equipment.
  • Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

Nice to have:

  • No member request is too big or too small for you to handle. You find yourself smiling when restocking the fridge and fixing the printer
  • You’re energized by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together
  • You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem
  • You’re resilient. You know the value of having a routine, but you’re ready for the bumps too
  • You’re willing to get your hands dirty and realize the behind the scenes work is not always glamorous
  • You always look to improve and make things more efficient because staying busy is your happy speed
What we offer:
  • Fixed part time hours to suit your schedule
  • Commuter Stipend of $100 / quarter
  • Eligible for up to $500 in bonus pay every 6 months
  • One Medical telehealth membership
  • 48 hours of personal time off annually
  • Sick pay as required by law

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Parttime
Work Type:
On-site work
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