Meetings And Special Events Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Cayman Islands, Grand Cayman

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Responsible for assisting the Associate Director of Meetings and Special Events with the management of all aspects of the Meetings and Special Events department in accordance with hotel standards. Manages groups of larger size and complexity as related to pre-planning and execution for all the logistics, food and beverage, guest rooms, activities, vendors, budgeting for the groups. Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to Event/Meeting Planners meet or exceed their expectations, create loyalty and leads to increased market share.

Job Responsibility:

Managing Event Logistics and Operations
Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Adheres to all standards, policies, and procedures
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Manages group room blocks and meeting space for average to large-sized assigned groups
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
Uses judgment to integrate current trends in event management and event design
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
Participates in customer site inspections and assists with the sales process as necessary
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience
Ensuring and Providing Exceptional Customer Service
Delivers excellent customer service throughout the customer experience and encourages the same from other employees
Empowers employees to provide excellent customer service
Sets a positive example for guest relations
Coordinates and communicates event details both verbally and in writing to the customer and property operations
Makes presence known to customer at all times during this process
Oversees customer experiences from file turnover through the post-event phase until turnover back to sales
Follows up with customer post-event
Responds to and handles guest problems and complaints
Uses personal judgment and expertise to enhance the customer experience
Stays available to solve problems and/or suggest alternatives to previous arrangements
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Interacts with guests to obtain feedback on product quality and service levels
Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback
Leads formal pre-event and post-event meetings for average to large-sized assigned groups
Facilitates various meetings as perceived necessary (Banquet Event Order meeting, block review, etc).

Requirements:

2-4 years’ luxury experience in Meeting and Special Events with a minimum of 1 year in a leadership capacity, preferably in a Five-Star/Five-Diamond hotel
Previous experience with meeting planners, brides, social clients and incentive houses
Strong knowledge of food and beverage operations and in particular menu development / various food service styles
Advanced knowledge of cost controls, budgets, and forecasting
Experience and ability to understand, adhere to and AAA 5 Diamond and Mobile 5 star standards
Excellent leadership skills with the ability to train and motivate individuals, creating and maintaining a cohesive team
Strong relationship and communication skills with the guests, management and employees
Excellent written and verbal communication skills.

What we offer:

Values diversity and provides equal opportunity employment
Offers rich blend of culture, talent, and experiences
Fosters creativity, thoughtfulness, and compassion in team environment
Opportunities for career growth and development.

Additional Information:

Job Posted:
October 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Meetings And Special Events Manager