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Meeting & Events Operations Supervisor

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International Students House

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Location:
United Kingdom, London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

32000.00 GBP / Year
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Job Description:

We are seeking a proactive and hands-on Meetings & Events Operations Supervisor to lead the day-to-day delivery of our event operations. You will liaise directly with clients, coordinate event logistics, supervise the porter team, and ensure exceptional standards across all event spaces. This is a vital, client-facing role that requires strong communication, technical confidence, and a commitment to outstanding service.

Job Responsibility:

  • Act as the main point of contact for clients on event days, including meet-and-greet and fire safety briefings
  • Provide operational advice and ensure smooth execution of all events
  • Coordinate with internal teams and 229 The Venue to support their events
  • Monitor client satisfaction and address issues promptly
  • Work closely with catering to ensure accurate and timely hospitality delivery
  • Build strong client relationships to encourage repeat business
  • Set up AV, hybrid systems, and technical equipment in line with client requirements
  • Troubleshoot technical issues and liaise with external AV technicians for complex events
  • Maintain and store equipment safely, completing regular stock checks
  • Identify equipment purchasing needs and report these to the Sales Manager
  • Lead and support Events Porters, providing training, inductions, and ongoing communication
  • Ensure performance management follows ISH guidelines
  • Assist with recruitment and ensure team compliance with uniform, PPE, and health & safety standards
  • Conduct one-to-one meetings with team members alongside the Sales Manager
  • Assist with setting up rooms and equipment for internal and external clients
  • Ensure safe manual handling and high standards of cleanliness and presentation
  • Report defects to Facilities and maintain tidy, secure storage areas
  • Ensure marketing materials, welcome signs, and H&S information are correctly displayed
  • Create weekly rotas and manage annual leave requests
  • Produce accurate daily briefs and setup instructions for the team
  • Prepare signage, floor plans, and order stock, uniforms, and materials
  • Maintain accurate equipment stocktakes and verify weekly team hours
  • Conduct daily site walks to identify H&S, security, or maintenance issues
  • Keep Standard Operating Procedures up to date
  • Update the event booking system (Rendezvous) with on-the-day changes
  • Obtain approval for additional chargeable items
  • Answer sales calls in the team’s absence and record information accurately
  • Support the sales team with gathering final event details
  • Represent the department in Health & Safety meetings and implement resulting actions
  • Maintain departmental risk assessments and ensure porter training is up to date

Requirements:

  • Previous experience delivering conferences and events
  • Experience supervising and training staff
  • Excellent written and verbal communication skills
  • Strong relationship-building skills with internal and external stakeholders
  • Competency with AV and sound equipment
  • High commitment to customer service and a professional, positive attitude
  • Ability to remain calm and diplomatic under pressure
  • Good administrative and IT skills, including Microsoft Office and Excel
  • Commitment to equality, diversity, and inclusion
  • Enthusiastic, proactive approach with willingness to learn
  • Flexibility to work evenings, weekends, and public holidays

Additional Information:

Job Posted:
December 09, 2025

Expiration:
December 18, 2025

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