Medical Front Office Specialist

• Patient Interaction: Greet patients warmly and enthusiastically upon arrival, assist them with sign-in, and provide updates regarding any delays
• Insurance and Demographics Verification: Manage patient insurance card copying/scanning, verify existing records, update signatures, and confirm demographic information when necessary
• Scheduling and Coordination: Schedule appointments, medical tests, and procedures while ensuring all necessary referrals and lab work are complete prior to X-ray studies or other medical tests
• Patient Flow Management: Monitor and communicate with the clinical team to ensure timely patient flow, while maintaining a clear overview of patients waiting or arriving late
• Phone and Queue Management: Answer incoming calls promptly, reschedule patients efficiently, and demonstrate professional phone etiquette at all times
• Chart and Record Organization: Prepare and organize patient charts, daily lists, and encounter forms, while maintaining updated medical records for each visit
• Payment Processing: Collect copayments, balance dues, and schedule next appointments efficiently while thanking patients for their time and choosing the practice
• Support and Relief Duties: Provide coverage for various positions, assist with procedure scheduling when needed, and offer relief across offices when required
• Other Administrative Duties: Ensure referral follow-ups, manage "No Show" tickets, organize charts for new patient visits, print lists, and provide additional support to the physician and office staff as necessary

• Proven experience in a medical office or healthcare environment (preferred)
• Strong organizational, multitasking, and communication skills
• Familiarity with medical insurance processes and patient record systems
• Comfortable handling a high volume of patients and calls with professionalism
• Ability to adapt to various office positions and work collaboratively with a team
• High School Graduate or GED equivalent
• 2 years previous experience in medical office setting preferred
• 2-3 years experience working in a business office
• Previous experience with multi-phone lines

2 years previous experience in medical office setting preferred

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan
• free online training