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We are looking for a dedicated Medical Front Desk Specialist to join our clients team on a contract basis in Portland, Oregon. In this role, you will be the first point of contact for patients and play a key role in ensuring smooth operations at the front desk of a medical facility. This position requires exceptional organizational skills, a friendly demeanor, and the ability to manage multiple tasks in a fast-paced environment.
Job Responsibility:
Greet and assist patients professionally as they arrive at the medical facility
Schedule patient appointments efficiently and ensure accurate data entry in the system
Manage patient check-in and check-out processes, ensuring all necessary documentation is completed
Handle incoming calls, respond to inquiries, and route calls to the appropriate departments
Maintain and update patient records in compliance with confidentiality and privacy policies
Collaborate with medical staff to coordinate patient care and address scheduling conflicts
Utilize Epic EMR software to manage appointments and patient information
Ensure the reception area is clean, organized, and welcoming for all visitors
Process payments, verify insurance information, and provide billing support as needed
Assist with general administrative tasks to support the smooth operation of the front office
Requirements:
Previous experience in a medical front office or receptionist role
Proficiency in scheduling patient appointments and managing front desk operations
Knowledge of basic medical terminology to communicate effectively with patients and staff
Familiarity with Epic EMR or similar electronic medical record systems
Strong organizational skills and attention to detail
Ability to handle sensitive information with confidentiality and professionalism
Excellent verbal and written communication skills
Customer-focused attitude with the ability to remain calm under pressure
What we offer:
Medical, vision, dental, and life and disability insurance
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