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We are looking for a proactive and detail-oriented Medical Front Desk / Billing Clerk to join a growing healthcare team in Portland, Maine. This position offers excellent growth opportunities, including potential advancement to Office Manager, and a four-day workweek with Fridays off. The role requires someone who is eager to learn, has strong administrative and customer service skills, and thrives in a fast-paced medical office environment.
Job Responsibility:
Manage front desk operations, including greeting patients, scheduling appointments, and handling inquiries
Perform medical billing tasks, including insurance claims processing and payment tracking
Maintain accurate patient records and ensure confidentiality of sensitive information
Collaborate with healthcare staff to ensure smooth office workflows and patient satisfaction
Address customer service needs by responding to patient questions and resolving issues promptly
Utilize computer systems effectively for scheduling, billing, and record-keeping
Assist with administrative tasks, such as filing, data entry, and correspondence
Support office efficiency by identifying areas for improvement and implementing solutions
Provide courteous phone etiquette when answering calls and directing them appropriately
Requirements:
Minimum of 1 year experience in a medical, dental, or administrative office role
Strong computer skills and proficiency in office software
Excellent communication and customer service abilities
Familiarity with medical billing, insurance processes, or patient services is a plus
Motivated and eager to learn new skills
Stable work history demonstrating reliability and consistency
Ability to maintain confidentiality and manage sensitive information responsibly
Nice to have:
Familiarity with medical billing, insurance processes, or patient services is a plus
What we offer:
Medical, vision, dental, and life and disability insurance
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