Medical Customer Service Representative

• Respond promptly to inbound calls from patients and healthcare providers, addressing inquiries with professionalism and efficiency
• Process authorizations and benefits-related functions accurately, ensuring compliance with healthcare regulations
• Handle billing-related tasks and resolve payment discrepancies in a timely manner
• Utilize Cerner technologies and computer programs to manage patient information and administrative processes
• Maintain detailed and accurate records of customer interactions and transactions
• Collaborate with team members to provide seamless support and improve operational workflows
• Ensure high levels of customer satisfaction by delivering empathetic and knowledgeable service
• Follow organizational policies and procedures to maintain data security and confidentiality
• Troubleshoot and resolve issues related to medical documentation and system usage
• Participate in ongoing training to stay updated on healthcare systems and best practices

• Proven experience in a medical customer service or call center environment
• Proficiency in using Cerner technologies and related computer programs
• Strong knowledge of authorizations, benefits, and billing processes
• Excellent communication skills with the ability to handle sensitive inquiries professionally
• Detail-oriented with strong organizational and time management skills
• Ability to work collaboratively in a team-oriented environment
• Familiarity with healthcare regulations and confidentiality standards
• High school diploma or equivalent
• additional certifications in healthcare or customer service are a plus

additional certifications in healthcare or customer service

• medical, vision, dental, and life and disability insurance
• eligibility to enroll in company 401(k) plan