Medical Collections Specialist

• Monitor and manage outstanding accounts receivable to ensure timely collections
• Review and resolve insurance claims discrepancies by working directly with payers
• Investigate denied or underpaid claims and file appeals to secure proper reimbursements
• Communicate with patients professionally to address billing inquiries and payment arrangements
• Maintain accurate records of collection activities, payments, and account statuses
• Ensure compliance with healthcare regulations and company policies during all collection processes
• Collaborate with billing and administrative teams to resolve account discrepancies effectively
• Utilize electronic health record (EHR) systems and other billing platforms to track and manage claims
• Analyze and report on collection trends to improve processes and outcomes

• High school diploma or equivalent
• Proven experience in medical collections, billing, or accounts receivable within a healthcare setting
• Familiarity with medical billing systems such as Allscripts, Cerner, and EHR platforms
• Strong knowledge of insurance claims processes, appeals, and denial management
• Proficiency in Microsoft Office Suite and tools like Accurint and DDE
• Excellent communication and negotiation skills to interact with patients and insurance companies
• Strong attention to detail and ability to manage multiple accounts efficiently
• Understanding of medical terminology and compliance regulations

Additional training in healthcare administration

• Medical insurance
• Vision insurance
• Dental insurance
• Life and disability insurance
• Access to free online training
• Eligibility to enroll in company 401(k) plan