Medical Call Center Representative Job at Robert Half (Boise)

Call Center Representative

Reporting to the Customer Service Supervisor, the position handles all inquiries...

Location

United States , Concord

Salary:

18.00 - 22.00 USD / Hour

Emerson Hospital

Expiration Date

Until further notice

Requirements

HS Diploma
college degree preferred
Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills
Working knowledge of the Meditech system
Excellent communication and correspondence skills
Excellent customer service skills
Ability to read, write, and communicate in English
Strong computer skills
Ability to maintain confidential information
Assist with patient meal selection

Job Responsibility

Handles all inquiries from patients and must be responded to in a courteous and timely manner
Responsible to work with patients on various diets and assist them in a nutritious meal selection

Parttime

Call Center Representative

Job Summary: Reporting to the Customer Service Supervisor, the position handles ...

Location

United States , Concord

Salary:

18.00 - 22.00 USD / Hour

Emerson Hospital

Expiration Date

Until further notice

Requirements

HS Diploma
college degree preferred
Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills
Working knowledge of the Meditech system
Excellent communication and correspondence skills
Excellent customer service skills
Ability to read, write, and communicate in English
Strong computer skills
Ability to maintain confidential information
Assist with patient meal selection

Job Responsibility

Reporting to the Customer Service Supervisor
Handles all inquiries from patients and must be responded to in a courteous and timely manner
Responsible to work with patients on various diets and assist them in a nutritious meal selection

Parttime

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...

Location

United States , Liberty

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
Excellent typing, grammar and spelling skills
Ability to coordinate activities or tasks of people and groups
Strong computer skills
Excellent customer service skills

Job Responsibility

Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
Responsible for providing care/service safely and efficiently for the care of each patient with the demonstrated ability to complete multiple tasks in a fast paced, high energy environment
Locates appropriate physicians/services for callers and facilitates the connection of the two
Operates overhead paging system and pages physicians as needed
Serves as the answering service for hospital departments and physician practices
Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting as needed to ensure all work is being completed and documented correctly
Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
Provides rapid and professional response to all internal and external callers
Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department

Fulltime

Call Center Shift Supervisor

The Call Center Shift Supervisor provides daily supervision of call center emplo...

Location

United States , Olathe

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
2 or more years of experience in a supervisory role in a call center, switchboard call center or dispatch environment
Experience interacting and communicating with a diverse population using sensitivity, tact and discretion
Excellent typing, grammar and spelling skills
Ability to coordinate activities or tasks of people and groups
Strong computer skills
Excellent customer service skills

Job Responsibility

Provides daily supervision of call center employees using techniques that reflect good leadership skills, encouraging employees to be customer service focused
Responsible for managing staff to perform job responsibilities and tasks in a manner that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service
Responsible for the preparation& reconciliation of reports daily, weekly and monthly of Call Center Shift statistics, Emergency Code Activation Logs, Call Center Rep statistics, EBS reports, Backup Emergency Code Activation Logs, On Call Change Logs, Call Quality, Operator Log in/Out reports, Shift Reports &/or other reporting
Responsible for providing cover when additional phone coverage is needed by using all software programs, Infinity IS, Communicator and ONCALL
Responsible for overseeing and acting as backup for all medical and security related emergency code activations while in the department
Responsible for Manages a core group of team members and conducts bi weekly meetings with core team members
performs call monitoring each shift staff member weekly, provides monthly call monitoring quality scores to Call Center Representatives and documenting results
manages team members time off requests and overtime requirements
Attend mandatory weekly meetings with the Call Center Manager and monthly Call Center leadership meetings
Attend all quarterly Call Center operational, computer and customer service training sessions

Fulltime

Customer Service Representative

The primary function of this role is to provide technical support services to cu...

Location

United States , Tustin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Excel and Microsoft Word is essential
Experience in a call center customer service environment is required
Ability to handle both inbound and outbound calls in a professional manner
Excellent customer service skills with a customer-first mindset
Strong data entry skills and attention to detail are required
Experience in order entry processes and systems
Ability to schedule appointments accurately and efficiently
Experience in email correspondence, with strong written communication skills
Must be able to answer inbound calls in a timely and professional manner
Proven track record of delivering high-quality customer service to clients

Job Responsibility

Provide technical support and call center services for a range of products from consumer electronics to professional medical equipment
Troubleshoot and repair systems in a lab or onsite for various clients
Utilize software and hardware to diagnose errors or technical problems and determine appropriate solutions
Manage, report, and complete service calls, RMAs, QA, and any service logistical and inventory control operation
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
Answer inbound calls and provide excellent customer service
Perform data entry tasks and manage email correspondence
Schedule appointments and perform order entry tasks

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime