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Provide exceptional patient experience by delivering friendly, prompt, and quality service to patients. The Medical Assistant will strive to meet each patient’s individual needs by performing the following primary duties: obtain and secure patient information, prepare patients for examinations, counsel patients by transmitting physician orders, document medical information, and provide basic patient care under the direction of the providers, management, and policies.
Job Responsibility:
Formulates and implements accurate and timely care while enhancing the patient experience
Takes vital signs, weighs patients, and collects routine urine specimens, cleans catch specimens, stool specimens, and sputum specimens
draws blood from patient and return test tubes to the laboratory
Performs dressing changes and treatments using aseptic technique
Performs EKGs
Routinely checks expiration dates and ensures all medications are properly stored and expired drugs properly disposed of
Obtains prior authorizations, manages referrals, assists with the scheduling of procedures and performs other related tasks to assist physician and patient
Calls patients regarding test results, follow-up appointment visits, and missed appointments
Schedules patient visits and assists with their medical needs
Cleans and prepares rooms between procedures and discharges
monitors and restocks supplies
Opens sterile supplies and sets up for procedures
Charts observations and vital signs on assigned patients in legible, accurate and appropriate format following procedures
Promotes a safe therapeutic environment that allows for the delivery of high quality patient care
Receive, assess, and transfer phone calls, and messages within the department with courtesy and promptness
Handles patient complaints and reports to supervisor when needed
Escorts patients to and from the exam room, takes vital signs and notes reason for visit
Documents all clinical interactions with patients and signs documentation
Posts information to records
maintains files and records
inputs and retrieves data utilizing knowledge of various computer software packages
Updates knowledge by participating in educational opportunities and reading professional publications
Transcribes orders
schedules appointments
Operates a personal computer, calculator, FAX machine, copy machine or related office machinery in performing assigned duties
Processes patient charges as required
Serves and protects the practice by adhering to TMCH organizational and professional standards, values, policies and procedures, federal, state and local requirements
Performs related duties as assigned while upholding the highest internal and external customer service practices
Requirements:
High school diploma or general education degree (GED)
6 mo. of medical assistance experience, preferred
Medical Assistant Certificate
Basic Life Support (BLS) certification
Exceptions made for candidates who meet Requirements of Article 4 of Arizona Administrative Code, Chapter 16, Arizona Medical Board (R4-16-401)
Certified Medical Assistant (CMA) certification preferred