Media Operations Technician

• Support live, virtual, and hybrid meetings and events, including setup, operation, and breakdown
• Provide operational support for video conferencing and unified communications platforms (e.g., Microsoft Teams, ZoomGov, Webex)
• Assist with audio/video signal flow, equipment configuration, and basic system troubleshooting
• Operate and support cameras, microphones, speakers, displays, and switching equipment
• Perform basic installation tasks including mounting displays, running cable, and connecting AV equipment
• Monitor events and systems during operation and escalate issues as needed
• Help manage and maintain conference rooms, auditoriums, and shared media spaces
• Coordinate with engineering, IT, and event stakeholders to ensure smooth execution
• Maintain an inventory of digital media equipment and coordinate routine maintenance or upgrades

• AA/AS/BS degree in related field and at least 2-5 years of experience supporting audiovisual or media operations environments
• Experience supporting live events or meetings, on-site and virtual
• Working knowledge of UC platforms (Teams, Zoom, Webex, etc.)
• Experience working with professional audio/video equipment
• Familiarity with AMX, Crestron, Extron, or Cisco video conferencing systems
• Basic experience with audio or video post-production tools
• Understanding of AV cabling (CAT6, fiber) and basic termination concepts
• Exposure to standard IT practices (networking basics, ticketing systems)
• Detail-oriented, proactive, highly organized, and able to prioritize tasks and multi-task
• Positive and patient customer service attitude
• Ability to effectively communicate orally and in writing
• Must be able to obtain agency suitability clearance

Experience supporting a mid-sized government organization is preferred