Media Control Center Operator II

• Responsible for QA, monitoring, reporting & incident management across all linear, streaming (OTT), and digital platforms during overnight hours
• Perform the monitoring and switching of all inbound and outbound transmission systems
• Perform live transmission signal check-ins with remote production venues during live events
• Help troubleshoot and fix signal quality and routing issues and incidences according to standard operating procedures
• Help set up equipment to receive and distribute feeds to and from the Media Control Center
• Support communication with management teams, affiliates, and other third party or downstream partners
• Support Business Continuity and Disaster Recovery teams
• Partner with Live Media, Consumer Products & Engineering, and other Media Operations teams and step in to help in other areas as needed
• Work closely with all business units and provides world-class customer service support
• Jump on opportunities to learn new skills, especially in emerging technologies
• Utilize existing career development programs to advance career
• Aspire to perform at the highest level to deliver high-quality products
• Make great contributions to the team and be an all-star team player

• Extensive experience performing live transmission signal check-ins with sites
• Ability to troubleshoot video/audio issues in a fast-paced environment
• Understanding of streaming (OTT) landscape
• Familiarity with incident management and ticketing to internal and external partners
• Willingness to work overnight hours as part of a 24/7 team

• A Bachelor’s Degree is awesome, but not required
• Knowledge of emerging technologies such as 4K High Dynamic Range, and HDR10+ is a plus
• Customer service experience is a plus

medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits