Marketing Coordinator, Marriott Bonvoy

Marriott Bonvoy

Location:
Costa Rica

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

A Social Media Coordinator provides support to the Social Media Senior Coordinators and Managers in the development and execution of the hotel social media strategies in support for the hotels to which they are assigned. They work behind the scenes to help identify opportunities where social media can help accomplish a hotel’s business objectives and create plans to activate on those opportunities. The cluster social media coordinator works to stay up to date on relevant social media trends, learns content creation best practices, thinks creatively, and knows how to measure their own performance. Candidates should be highly motivated, disciplined, innovative, able to manage the needs of multiple stakeholders effectively and professionally, and able to work without constant supervision.

Job Responsibility:

Support social media strategies for assigned hotels and manage day to day social media activities on Facebook, Twitter, Instagram, Snapchat, Pinterest, YouTube, and/or other social channels for assigned hotels
Create monthly content calendars based on those strategies and manage the scheduling of content, troubleshooting, and publishing to all social media channels
Generate original content, including capturing photographs, writing copies, and performing basic graphic design and creative functions (e.g. simple video editing, creation of gifs, etc.)
Moderate assigned social pages and perform customer-service functions per company and industry best practices and standards
Ensure adherence to all brand, regional, company, and platform guidelines, policies, and procedures
Coordinate regularly with senior coordinators, account management, hotel social media champions and leadership, and social media knowledge experts to ensure adherence to best practices
Address concerns, answer questions, and educate hotel stakeholders about social media in general
Measure progress, interpret results, and report on social media KPIs
Create amplification plans for content with brand and regional teams
Stay up to date on industry and platform trends and best practices
Create social media ads on multiple social platforms, including the development of creative and copy, trafficking ads, measuring performance and ROI, and reporting on results
Use social media listening tools to identify trends, surprise and delight guests, engage with guests, source UGC, perform service recovery, and more
Be proficient in platforms such as Sprinklr, Facebook Business Manager, and others

Requirements:

High School or GED equivalent required
College (University) degree required in Communications, marketing, hospitality management, or related field- preferred
2+ years of work experience in social media / +1-year Social Media agency- Preferred
Must be fully proficient in written and spoken English and Spanish (Portuguese is a plus), possess excellent communication skills, including writing skills and impeccable proofreading skills and outstanding grammar
Strong Copywriting skills, Basic graphic design & video editing skills, Basic photography & videography skills are a plus
Self-starter and ability to work independently – a must
Must be a team player and collaborate well with multiple stakeholders
Good working knowledge of key database systems and Microsoft Office (including Outlook, Excel, PowerPoint and Word)
Detail-oriented, creative, energetic, takes initiative and work effectively in a fast-paced environment
Able to effectively work independently or, at times, as part of a team
Good technical and project management skills
ability to handle many diverse projects simultaneously
Consistently demonstrating high level of organizational skills: multi-tasks, prioritizes, and meets deadlines in a timely manner

Nice to have:

Portuguese language proficiency
Basic graphic design & video editing skills
Basic photography & videography skills

What we offer:

Equal opportunity employer
Non-discrimination on any protected basis, including disability and veteran status

Additional Information:

Job Posted:
June 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Marketing Coordinator