Market Information Technology Manager

• Manage technology needs within budget targets
• Assist and/or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget based on anticipated IT projects and property requirements
• Analyze and assess current IT landscape on property and prepare estimate for necessary technology upgrades and improvements to meet those business needs
• Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs)
• Implement solutions as directed to resolve IT discrepancies
• Order required equipment as directed relating to personal computers, telecommunications, local servers and networks, and process vendor invoices
• Conduct periodic inventories of applications and hardware
• prepare reports for property management as requested
• Analyze and validate that technology assets are secured
• document and escalate all identified security risks in accordance with applicable MIP
• Comply with technology-related vendor contracts
• Write and present proposals, analyses, project plans, cost models, etc. in written and/or oral formats
• Provide customer service to property leadership and associates at dedicated property/properties
• Respond to inquiries from customers/vendors/peer group
• Provide detailed status reports as requested, coordinate 3rd party vendor management, and escalation support
• Ensuring client Technology needs are met
• Assist in disaster recovery and business continuity as it relates to technology
• Provide technical guidance for assigned locations
• Escalate support for all Marriott approved technology solutions & Request Center Processes through Tier Escalation process
• Provide escalation and guidance to property pertaining to guest & associate internet access requirement
• Escalate problems as appropriate through direct supervisor, US/Can IT Field and/or Global IT resources
• Image desktops, install new software applications, apply patches, map drives to appropriate servers and/or networks
• Move/add/change PCs/peripherals, migrating data when necessary
• Perform routine desktop backup as scheduled or directed
• Provide end-user support
• Confirm technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly audit measures are in place)
• Support unit infrastructure (servers, switches, router, APs etc.) and engage appropriate MI IT and/or vendor resources
• Assist in creating and maintaining secure server environment. Perform server backups and routine preventative maintenance
• Provide project support for corporate, regional and property initiatives
• Execute IT Hotel projects and manage vendor installations
• Conduct quarterly and annual IT audit and provide plan and recommendations to remediate any deficiencies identified during the process
• Provide guidance on compliance with Marriott IT and Security Standards

• High school diploma or G.E.D. equivalent
• 2-4 years’ experience in Information Technology or related professional area
• 2-year degree from an accredited college or university in Business Administration, Information Technology, or related major
• and 2 years’ experience in related professional area
• 4-year degree from an accredited university or college in Information Technology, Computer Science, or a related major
• Prior hospitality system-related experience, professional certifications desired

Prior hospitality system-related experience, professional certifications desired