Manager, Technical Services NA Job at Staffbase (Minneapolis

Manager, Technical Services

We are looking for a Manager, Technical Services in our NYC office. In this role...

Location

United States , New York

Salary:

110000.00 - 130000.00 USD / Year

Staffbase

Expiration Date

Until further notice

Requirements

5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer facing technical role in B2B SaaS, including enterprise customers
2+ years leading, managing, or mentoring technical team members in a high accountability environment
Hands on experience designing, implementing, and troubleshooting identity and provisioning solutions, including: SAML 2.0 and or OIDC
At least one major IdP such as Entra ID, Okta, Ping, or ADFS
SCIM provisioning and directory or group mapping patterns
Strong fundamentals in email and domain configuration, including SPF, DKIM, DMARC, and DNS
Experience with integrations using REST APIs and or webhooks, including API authentication patterns such as OAuth2 or token based auth
Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front end work

Job Responsibility

Lead and develop the North American Technical Consultants in North America, including hiring, coaching, performance management, and career development
Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
Partner with cross functional stakeholders to manage complex escalations using structured root cause analysis and prevention, and ensure a clear handoff from the technical onboarding phase into the Customer Success phase
Own technical delivery quality for NA onboarding and paid technical services
Serve as the technical escalation point for high complexity issues, guiding structured troubleshooting, clear customer communication, and durable fixes
Standardize repeatable approaches, playbooks, and templates for common technical workflows
Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
Collaborate with Product and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness
Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin to grow the technical consulting entity into a revenue generating team
Build clarity and consistency in how technical services are positioned, delivered, and measured across onboarding and growth engagements

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance $40, from fitness to mental health, hobbies to relaxation
Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project

Fulltime

Manager, Technical Services

We are growing our Customer department! We are looking for a Manager, Technical ...

Location

Canada , Toronto

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer facing technical role in B2B SaaS, including enterprise customers
2+ years leading, managing, or mentoring technical team members in a high accountability environment
Hands on experience designing, implementing, and troubleshooting identity and provisioning solutions, including: SAML 2.0 and or OIDC
At least one major IdP such as Entra ID, Okta, Ping, or ADFS
SCIM provisioning and directory or group mapping patterns
Strong fundamentals in email and domain configuration, including SPF, DKIM, DMARC, and DNS
Experience with integrations using REST APIs and or webhooks, including API authentication patterns such as OAuth2 or token based auth
Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front end work

Job Responsibility

Lead and develop the North American Technical Consultants in North America, including hiring, coaching, performance management, and career development
Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
Partner with cross functional stakeholders to manage complex escalations using structured root cause analysis and prevention, and ensure a clear handoff from the technical onboarding phase into the Customer Success phase
Own technical delivery quality for NA onboarding and paid technical services
Serve as the technical escalation point for high complexity issues, guiding structured troubleshooting, clear customer communication, and durable fixes
Standardize repeatable approaches, playbooks, and templates for common technical workflows
Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
Collaborate with Product and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness
Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin to grow the technical consulting entity into a revenue generating team
Build clarity and consistency in how technical services are positioned, delivered, and measured across onboarding and growth engagements

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance $50, from fitness to mental health, hobbies to relaxation
Support - we’re offering a RRSP plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project

Fulltime

New

Director of Procurement

The Director of Services Procurement is responsible for all aspects of services ...

Location

United States , Houston

Salary:

Not provided

EDP

Expiration Date

February 10, 2026

Requirements

Bachelor’s degree in a related field
8 - 10 years of progressively responsible technical, engineering, construction management, or heavy industry procurement experience
Renewables EPC or Balance of Plant contracting experience required
Proven skills in procurement, negotiation, basic accounting, and contract analysis
Proficient knowledge of full suite of Microsoft Office software
high proficiency in Excel and Power Point required
Competency in Analytical Problem Solving, Strong Communication, Customer/Partner Relationships, and Technology Expertise
Excellent organizational skills including ability to organize and maintain a fluid administrative process
Strong technical and commercial analytical and quantitative skills
Strong business acumen and demonstrated project management skills

Job Responsibility

Create, implement, and manage competitive bid processes for all Solar, Wind, and Battery Storage project Engineering, Environmental, Development, Design, and Construction services required by EDPR NA with total spend exceeding $1B annually
Manage the execution of more than 50 contracts (EPCs, MSAs, ESAs) annually by incorporating numerous bidders throughout the RFP processes
Lead EDPR multi-contracting strategy through identification of suppliers in key markets, organizing meetings, qualifying suppliers, developing associated RFP documents and contracts, creating risk assessment criteria, and ultimately, executing the strategy
Work with Procurement teams on the development of contracting strategies and processes for tendering Requests for Proposals (RFPs), reviewing and leveling vendor proposals, negotiating contracts that result in the best value possible, and mentoring team members on varying aspects of Renewable Energy project management, contracting strategy, and negotiation
Serve as a liaison between the Procurement, Development, Environmental, Energy Assessment, Engineering, Project Management, Pre-Construction, Construction, Operations, and Asset Management departments
Develop and manage purchasing plans and strategies relating to development and construction of the company’s Renewable Energy projects
Identify and qualify robust supplier database of national to local (state, county) contractors to support EDP’s Renewable Energy Project deployment
Track the global and North American markets and monitor technological advances in the renewable energy industry
Manage vendor relationships and interface with suppliers during the RFP and negotiation processes
Maintain responsibility for bid evaluations, commercial and contractual negotiations, and contract approval prior to contract finalization

What we offer

Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making
Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits
Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility

Fulltime

Azure Cloud Infra Technical Lead

Sopra Steria seeks an Azure Cloud Infra Technical Lead to design, implement, and...

Location

India , Noida, Uttar Pradesh

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

6+ years of experience with working on Azure Infrastructure services (Architecture/administration/operations)
strong working knowledge of AZURE services: AKS
Storage Accounts
Load Balancers
Virtual Network
DNS
IAM
Vault, VPN
Private Link
Express Route

Job Responsibility

Design and implement cloud and hybrid (mix of cloud and on-premises) based infrastructure solutions that includes both virtualized compute and storage
design and implement high availability and disaster recovery solutions that span the cloud and on-premises
design and implement VPCs to deploy mission-critical production applications using AWS infrastructure services
act as a Technical Lead for customer onboarding projects and work with Customers to establish G2C connectivity
install, configure, implement and support Windows/Linux servers including management of user/group accounts and policies, integration to Entra ID and MEDS
manage the patching regime of all systems
manage the global hosting asset/inventory and perform lifecycle planning and execution
manage monitoring systems such as Prometheus, Nagios or equivalent
manage other hosting-related technologies such as proxy/web filtering, load balancers, WAF, backup and replication solutions such as DRBD, GlusterFS, NetApp ONTAP
provide L3 support for the cloud team on Azure, Storage, Networking, Linux platforms

What we offer

Inclusive and respectful work environment
open positions for people with disabilities.

Fulltime

Azure Cloud Infra Technical Lead

Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 c...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

6+ years of Experience with working on Azure Infrastructure services (Architecture/administration/operations)
Strong working knowledge of AZURE services: AKS
Storage Accounts
Load Balancers
Virtual Network
DNS
IAM
Vault, VPN
Private Link
Express Route

Job Responsibility

Design and implement cloud and hybrid (mix of cloud and on-premises) based infrastructure solutions that includes both virtualized compute and storage
Design and implement high availability and disaster recovery solutions that span the cloud and on-premises
Design and implement VPCs to deploy mission critical production applications using AWS infrastructure services
Act as a Technical Lead for customer onboarding projects and work with Customers to establish G2C connectivity
Install, configure, implement and support Windows/Linux servers including management of user/group accounts & policies, integration to Entra ID and MEDS
Manage the patching regime of all systems
Manage the global hosting asset/inventory and perform lifecycle planning and execution
Manage monitoring systems such as Prometheus, Nagios or equivalent
Manage other hosting related technologies such as proxy/web filtering, load balancers, WAF, backup and replication solutions, and so forth as DRBD, GlusterFS, NetApp ONTAP, etc.
Provide L3 support for the cloud team on Azure, Storage, Networking, Linux platforms

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
Open to people with disabilities

Fulltime

Azure Cloud Infra Technical Lead

Design and manage Azure-based infrastructure solutions, including hybrid setups ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

6+ years of Experience with working on Azure Infrastructure services (Architecture/administration/operations)
Strong working knowledge of AZURE services: AKS
Storage Accounts
Load Balancers
Virtual Network
DNS
IAM
Vault, VPN
Private Link
Express Route

Job Responsibility

Design and implement cloud and hybrid (mix of cloud and on-premises) based infrastructure solutions that includes both virtualized compute and storage
Design and implement high availability and disaster recovery solutions that span the cloud and on-premises
Design and implement VPCs to deploy mission critical production applications using AWS infrastructure services
Act as a Technical Lead for customer onboarding projects and work with Customers to establish G2C connectivity
Install, configure, implement and support Windows/Linux servers including management of user/group accounts & policies, integration to Entra ID and MEDS
Manage the patching regime of all systems
Manage the global hosting asset/inventory and perform lifecycle planning and execution
Manage monitoring systems such as Prometheus, Nagios or equivalent
Manage other hosting related technologies such as proxy/web filtering, load balancers, WAF, backup and replication solutions, and so forth as DRBD, GlusterFS, NetApp ONTAP, etc.
Provide L3 support for the cloud team on Azure, Storage, Networking, Linux platforms

What we offer

Inclusive and respectful work environment
Open to people with disabilities
Commitment to fighting against discrimination.

Fulltime

New

Application Engineer

The Application Engineer is responsible for turning knowledge into value for OC ...

Location

United States , Raleigh; Columbus; Granville; Gastonia; Toledo; Home Office

Salary:

Not provided

Owens Corning

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s Degree, Engineering, Chemistry, or related technical field
Preferred 7+ years industry experience, preferably in Non Wovens, Pulp and Paper, Building Materials, Composite Materials, or similar markets
Experience with coatings and coating process is considered a plus
Experience representing a large organization in customer-facing environment
Experience operating in a multi-cultural business across geographic boundaries
Experience consolidating information from multiple customers into an overall industry trend, general product requirements and common manufacturing parameters
Exposure to marketing and selling new products and services
attracting new customers
Experience leading projects and programs
Experience with coatings and coating process development and optimization

Job Responsibility

Generates differentiated value to our customers
Primary customer facing technical expert representing Owens Corning NA Nonwovens and our products
Builds broad and deep understanding of customer’s processes and the application of OC Nonwovens products to facilitate product needs documentation (FFU)
Develops strong understanding of customer Management of Change systems to facilitate efficient product qualification processes
Adjusts product and processes when and where needed to better meet customer critical product attributes
Acts as Voice of the Customer
Communicates critical information back to internal colleagues and OC leadership
Leverages industry/customer knowledge to develop product strategies with commercial team
Partners with Operations and corporate R&D resources to develop and execute product trials
Identifies cross customer product requirements, manufacturing commonalities, and industry trends

Fulltime

Regional Controls Engineer

As a member of the Nonwovens Stable Operations team, the Regional Controls Engin...

Location

United States , Raleigh; Columbia; Conway

Salary:

Not provided

Owens Corning

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Mechanical or Electrical Engineering Preferred
Or equivalent training, knowledge, and experience
Five years of automation and control engineering experience in Plant, corporate engineering or related experience in manufacturing environment
Strong safety awareness, commitment and safety leadership
Experience working with 480 V
Experience leading projects (Capital, Focused Improvement)
Strong knowledge of PLC based controls and HMI applications (Ignition, Siemens, Allen-Bradley, etc.)
Willingness to work nights, weekends, or holidays when operating situations require
Project management with cross functional teams
Expected travel 40-50%

Job Responsibility

Lead Safety for an injury free work environment
Educates team members on safe maintenance work processes and procedures
Adheres to, and continuously improves, all Plant and position-specific safety policies, procedures, and standards
Ensures a safe, clean, and environmentally compliant work environment and builds a culture where safety is the first priority
Effectively communicates Owens Corning’s stand of safety with external parties and ensures that they work according to our safety standards
Leads full Failure Mode and Effects Analysis (FMEA) and Risk Analysis as part of Management of Change (MOC) for all proposed controls, process or equipment modifications
Good knowledge of NEC NFPA 70 and 70E, including Arc Flash Safety
Developing Talent
Develops and executes training plans for plant controls and maintenance personnel and creates a continuous learning environment for employees
Co-leads and coaches plant maintenance and engineering workforce and drives their engagement

What we offer

Health and Wellness Opportunities
Adoption and Family Assistance- OC is committed to helping employees in their endeavor to build a family, including financial assistance for adoption and surrogacy
Employee Stock Purchase Plan (ESPP) provides U.S. employees the opportunity to purchase Owens Corning stock at a 15 percent discount every six month
Parental leave- Four weeks of paid time off for all new parents
this includes both mothers and fathers at the time of birth or the adoption of a child
A rebate program that allows employees to receive a rebate of up to $2,000 every four years for purchases of OC’s wide range of products for new construction or home improvement

Fulltime

Manager, Technical Services NA

Staffbase

Location:
United States , Minneapolis–Saint Paul

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 15, 2026

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