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Manager, Technical Delivery

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Snorkel AI

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Location:
United States, San Francisco ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

160000.00 - 240000.00 USD / Year
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Job Description:

We are seeking a leader to scale a high-performing team of Technical Delivery Managers (TDMs). This is a role that sits at the heart of our Delivery organization, reporting directly to the Head of Delivery. You’ll be responsible for ensuring the success of our technical delivery function, enabling TDMs to execute projects with rigor, quality, and consistency while also elevating operational strategy. You’ll balance day-to-day project oversight with people leadership, coaching, and long-term capability building. As a player-coach, you’ll manage delivery workflows, mentor TDMs, and partner cross-functionally with research, engineering, product, and customer-facing teams. This is a highly impactful role for someone who thrives at the intersection of execution and strategy, building organizational muscle in a rapidly scaling environment.

Job Responsibility:

  • Enable delivery success: Provide oversight on complex customer projects, ensuring delivery is on-time, on-budget, and meets the highest standards of quality
  • Lead and manage the TDM team: Recruit, mentor, and develop a group of technical delivery managers, ensuring they are set up for success in delivering high-quality projects
  • Drive operational excellence: Establish best practices, playbooks, and scalable processes across project planning, risk management, and stakeholder communication
  • Partner with leadership: Collaborate closely with the Head of Delivery to translate strategic goals into operational execution and team priorities
  • Cross-functional collaboration: Work with research, engineering, product, and client-facing teams to align delivery activities with broader business goals
  • Champion continuous improvement: Identify opportunities to innovate and streamline delivery methodologies, tooling, and reporting
  • Customer alignment: Support TDMs in interfacing with clients, helping refine scope, manage expectations, and ensure customer success
  • Data-driven management: Use metrics and insights to monitor delivery health, team performance, and customer impact

Requirements:

  • 5+ years in technical delivery, operations, or program management
  • 3+ years managing people or teams
  • Strong grounding in data systems, analytics, or AI/ML concepts
  • Comfort with SQL, Python, and data workflows is a plus
  • Proven track record of developing and scaling high-performing teams in a dynamic environment
  • Ability to oversee complex, multi-stakeholder technical projects from start to finish
  • Strong written, verbal, and visual communication skills to translate technical and operational concepts to diverse audiences
  • Skilled at assessing trade-offs, managing budgets, and aligning resources to business priorities
  • Bias to action, resilience in fast-paced environments, and willingness to roll up your sleeves when needed

Nice to have:

  • Experience working in data, AI/ML, or enterprise SaaS environments
  • Exposure to customer-facing delivery or field operations
What we offer:
  • Medical
  • dental
  • vision
  • 401(k)
  • equity compensation in the form of employee stock options

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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