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Manager Technical Accounts

https://clevertap.com/ Logo

CleverTap

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Location:
India , Gurugram

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Manager Technical Accounts role at CleverTap involves providing technical solutions for product integration, conducting health checks, resolving customer issues, and liaising with internal teams to drive adoption. The role requires partnering with the Customer Success Team, assisting with product integration, attending to customer queries, and participating in technical discussions to enhance the product.

Job Responsibility:

  • Providing complete technical solutions to the customers for CleverTap product integration with the customer's system
  • Health checks for all existing issues of their quota of customers
  • Customer calls in order to understand and solve their problems and use cases
  • Liaise with internal teams in order to resolve issues or create solutions in order to drive adoption
  • Partnering with the Customer Success Team, to own the relationship with customers’ technical team for the assigned accounts
  • Assist with product integration, provide solutions to implement Use Case, ensure performance and data sanity
  • Attend customer queries, inquiries, tickets and resolve them to enable usage of CleverTap product by the client through the complete lifecycle
  • Participate in technical discussions with the customer to identify use cases, technical enhancements in the product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
  • Document technical requirements create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

Requirements:

  • 3-6 years of experience in Technical Support/Technical Account management/Technical Onboarding role
  • Excellent communication (written and verbal skills), able to take complex technical ideas and translate them to non-technical stakeholders to achieve the desired outcome
  • Work internally to drive teams in order to create workable solutions for the client
  • Experience with mobile development - any of the following Android, iOS, React Native
  • Experience with web development

Nice to have:

  • Experience in a customer-facing role involving technical problem solving, product implementation, technical support in B2B SaaS, Mobile, API, or Web-based technologies
  • Experience with web development
What we offer:
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
  • Be a part of a global category creator - hyper growth B2B SaaS startup
  • Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
  • Accountability and driving outcomes is the key to success
  • Your career here is limited by you and nothing else
  • Teamwork trumps individual success
  • You are passionate about experience technology and its impact on enabling growth
  • Innovate at scale, with learning opportunities and having fun along the way

Additional Information:

Job Posted:
April 24, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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