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As Manager, Strategic Projects, you will lead an SPL team that sits at the center of our most critical AI data and evaluation work. This is a high intensity, high visibility role where you own delivery, quality, and scalability across some of our most important customer and lab programs. You will manage a team of SPLs across multiple high stakes AI data projects, set the standard for operational excellence, and act as the connective tissue between customers, researchers, procurement partners, Operations leadership, and Product and Engineering.
Job Responsibility:
Leading and managing a team of SPLs across multiple complex AI data and evaluation projects, ensuring clarity of ownership, priorities, and execution
Driving on time, high quality delivery across custom data pipelines and expert labeling workflows, with a sharp focus on throughput, quality, and cost
Translating researcher and customer needs into clear project plans, scopes, and operational workflows that SPLs and Fellows can execute
Owning performance metrics across your portfolio, including quality, throughput, SLAs, utilization, and margin, and using data to drive continuous improvement
Ensuring a top tier experience for Handshake Fellows, enabling them to produce high quality, scalable data while feeling supported and informed
Partnering with Product and Engineering to evolve internal tooling, workflows, and systems that unlock step function gains in efficiency and quality
Requirements:
5+ years in operationally intensive roles such as marketplace operations, data operations, strategy and operations
2+ years managing high performing teams in fast paced, execution focused environments
Prior experience in investment banking, private equity or management consulting strongly preferred
Experience leading complex, multi stakeholder projects from definition through delivery, ideally with AI, data, or technical workflows
Background in AI data operations, ML ops, or technical services is a strong plus
Nice to have:
Background in AI data operations, ML ops, or technical services