Manager, Sales Development Job at Intercom (San Francisco)

Manager, Sales Development

Intercom

Location:
United States , San Francisco

Category:
Sales

Contract Type:
Not provided

Salary:

229000.00 - 274000.00 USD / Year

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Job Description:

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our Sales Development organization is the engine behind Intercom’s growth, both as a revenue driver and a talent pipeline. We identify and engage prospects across small business, mid-market, and enterprise segments, guiding them through the earliest stages of the sales journey. Beyond pipeline creation, the team also serves as a launchpad for future careers across our Go-to-Market organization.

Job Responsibility:

Building and managing a high-performing group of outbound and inbound professionals
Hiring, onboarding, and coaching SDRs
Establishing repeatable processes that generate high-quality pipeline and revenue
Fostering a collaborative and high-performance culture
Working closely with sales executives, marketing, and operations to craft and execute tailored strategies
Taking a data-centric approach to decision-making to ensure accurate forecasting, effective team management, and a healthy pipeline

Requirements:

At least 2 years of people management experience in the SaaS industry (preferred)
Strong team management skills with a track record of building and scaling high-performing teams
2+ years of B2B software sales experience with a proven track record of consistently achieving quota
Experience leading inbound and outbound teams who strategically engage with potential customers using a personalized, multi-channel approach centered on value
Strong analytical skills to interpret metrics and uncover insights that inform strategy
A natural mentor and coach with a focus on developing others
Experience managing complex internal ecosystems and building strong partnerships across teams
Alignment with Intercom’s values: Success first, Incredibly high standards, Open mindedness, Resilience, Impatience, Positive and optimistic, Customer obsessed
Ability to thrive in a fast-paced, dynamic environment with flexibility and agility
AI fluency and passion for applying emerging technology to sales

What we offer:

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family

Additional Information:

Job Posted:
December 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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