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Manager, R&D Claim Enquiry & Resolution

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EmpowerRD

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Location:
United Kingdom, London

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is a critical, high-impact role responsible for safeguarding the claims of our innovative client base against HMRC compliance checks. You will operate as the central point of expertise for all R&D claim enquiries, ensuring professional, timely, and successful resolution. You will be instrumental in turning enquiry challenges into proactive learning, continuously refining our claims processes and product to maintain industry-leading standards of compliance and quality.

Job Responsibility:

  • Manage the end-to-end portfolio of all active HMRC R&D tax credit enquiries, ensuring all statutory deadlines and internal SLAs are met
  • Develop, implement, and execute robust enquiry defence strategies for complex claims, focusing on technical and financial justifications in line with UK R&D legislation (CTA 2009/HMRC Guidelines)
  • Own and lead direct written and verbal correspondence and negotiations with HMRC caseworkers (ISBC/WMBC/Large Business Compliance Teams) to achieve timely and favourable closure notices
  • Review and quality-assure all documentation and supporting evidence (technical narratives, project costing, payroll, contracts) provided to HMRC to ensure it is clear, comprehensive, and addresses specific compliance risks
  • Manage and cultivate a flexible bank of external expert contractors (e.g., specialist engineers, sector-specific consultants, legal counsel) who can provide specialised technical evidence and support during enquiries
  • Define scopes of work, manage budgets, and oversee the output of all third-party experts to ensure their contribution aligns with the overall resolution strategy
  • Lead the internal feedback loop by analysing trends, common errors, HMRC concerns, and legislative risks identified during enquiries
  • Develop and deliver training sessions to the Claim Delivery and Sales teams, embedding new learnings and best practices back into our claims process and technology product
  • Proactively refine and update internal methodology and technical guidance to mitigate future enquiry risk and ensure all new claims are resilient and compliant
  • Support in reviewing technical narratives of ongoing claims to align with enquiry learnings

Requirements:

  • Proven experience (3+ years) in UK R&D Tax Relief, with significant exposure to managing and successfully resolving HMRC enquiries or compliance checks
  • Strong technical understanding of R&D tax legislation (including SME and RDEC schemes) and the Department for Science, Innovation and Technology (DSIT) guidelines on R&D for tax purposes
  • Demonstrable experience in managing complex projects or a high-volume case portfolio simultaneously
  • Excellent written and verbal communication skills, specifically the ability to articulate complex technical and financial concepts to both HMRC and non-tax professionals
  • Strong commercial acumen and a pragmatic approach to dispute resolution

Nice to have:

  • Relevant professional qualification (e.g., CTA, ACA, ACCA, ATT, or equivalent)
  • Experience working in a FinTech or technology-driven environment, or strong enthusiasm for leveraging technology to improve tax compliance
  • Experience in contractor/vendor management
What we offer:
  • Competitive salary
  • generous holiday allowance
  • pension contribution
  • private healthcare
  • a commitment to continuous professional development

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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