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The Manager, Product & Engineering – Digital Common API Platform (DCAP) leads the strategy, delivery, and evolution of a shared, enterprise-grade API platform that enables digital products, channels, and partner integrations at scale. This role blends product leadership, engineering execution, and people management to ensure APIs are secure, scalable, reusable, and aligned to business outcomes. Operating in an Agile/DevOps environment, this leader manages cross-functional teams of product managers, software engineers, and platform specialists (typically 5–10 FTEs plus onshore/offshore partners).
Job Responsibility:
End-to-end product and engineering ownership of the Digital Common API Platform
Delivery of reliable, secure, and well-governed APIs consumed by multiple teams
Building and leading high-performing product and engineering teams
Driving platform adoption, standardization, and continuous improvement
Partnering closely with application teams, architecture, security, and vendors to align platform capabilities to enterprise needs
Own the API platform vision, roadmap, and backlog, aligned to enterprise digital strategy
Balance scalability, usability, security, and performance with evolving business needs
Partner with stakeholders to prioritize features, platform enhancements, and technical debt
Drive adoption of common APIs, standards, and best practices across consuming teams
Establish and evolve API design, versioning, and lifecycle management standards
Lead Agile delivery of platform capabilities, ensuring high availability, performance, and security
Oversee design and implementation of RESTful and event-driven APIs, integration patterns, and shared services
Champion CI/CD automation, infrastructure-as-code, observability, and reliability engineering practices
Improve delivery predictability through clear prioritization, dependency management, and execution discipline
Ensure platform solutions are well-documented, reusable, and production-ready
Build strong partnerships with application teams, enterprise architecture, security, infrastructure, and operations
Navigate competing priorities across multiple consuming teams while protecting platform health
Act as a point of escalation for platform-related risks, dependencies, and delivery challenges
Manage technical relationships with vendors and partners, influencing roadmaps where applicable
Ensure APIs meet security, compliance, resiliency, and SLA requirements
Strengthen Zero Trust authentication and authorization capabilities across the platform
Track platform health using metrics such as availability, latency, adoption, and developer satisfaction
Improve incident detection, response, and resolution through enhanced observability and tooling
Actively manage technical debt and continuously improve platform operating models
Lead, coach, and develop a high-performing team of product managers and engineers
Foster a culture of ownership, accountability, collaboration, and continuous improvement
Set clear expectations, provide actionable feedback, and support career growth and development
Build sustainable team capacity through thoughtful hiring, onboarding, and succession planning
Balance delivery pressure with team well-being, encouraging a sustainable pace and healthy work practices
Create an inclusive environment that values learning, transparency, and constructive feedback
Requirements:
Experience building and operating API platforms at scale
Deep understanding of RESTful APIs, event-driven architectures, and integration patterns
Experience with microservices-based architectures
Hands-on knowledge of cloud platforms (AWS, Azure, or GCP)
Experience with CI/CD pipelines, containerization, and infrastructure-as-code
Strong understanding of API security, authentication/authorization, and Zero Trust principles
Familiarity with API gateways, service meshes, and observability tools
Experience leading Agile/Scrum teams
Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
Acceptable areas of study include Computer Science or in a computer programming related field
5–7+ years of experience in product and/or engineering leadership roles
Proven experience managing software or platform engineering teams
Experience delivering large-scale, complex technology platforms in an Agile environment
At least 18 years of age
Legally authorized to work in the United States
Nice to have:
Experience with API management platforms (e.g., Apigee, Kong, Azure API Management, MuleSoft)