Manager, Operational Shared Services Jobs

New

Apac shared services manager

We are looking for an APAC Shared Services Manager for our global business partn...

Location

Salary:

Not provided

Randstad

Expiration Date

February 28, 2026

Requirements

Bachelor’s degree in Accounting, Finance, or a related discipline
Professional qualification (CA, CPA, ACCA, or equivalent) preferred
5–8 years of finance operations or shared services experience, ideally within a multi-entity or regional structure
Proven experience managing AP/AR/GL processes across multiple jurisdictions
Exposure to ERP and automation projects (SAP, Oracle, or equivalent) is an advantage
Experience working in a global or matrix organization preferred
Strong technical understanding of transactional finance processes
Excellent leadership, people management, and stakeholder engagement skills
Detail-oriented, with strong analytical and process improvement abilities
Professional Proficiency in English Turkish required

Job Responsibility

Manage the APAC shared services finance team across AP, AR, Payroll, and General Ledger functions
Ensure processes operate efficiently, consistently, and in compliance with internal policies and external requirements
Oversee end-to-end transactional cycles, ensuring accuracy and timeliness of execution
Review and approve key transactions and reconciliations, including month-end close activities
Oversee vendor invoice processing, customer invoicing, payroll entries, and related general ledger postings across all entities
Maintain robust documentation and audit trails for all processes
Review and authorize payment runs, ensuring proper segregation of duties and controls
Supervise intercompany accounting and settlements for the region, partnering with the Regional intercompany Accountant
Ensure all intercompany charges are correctly recorded, reconciled, and settled in a timely manner
Oversee regional accounts receivable and collections processes

New

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Manager, HR Shared Services

We are seeking a highly organized and experienced HR Shared Services Manager to ...

Location

United States

Salary:

110000.00 - 120000.00 USD / Year

Instructure

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field required
5+ years of progressive HR experience, with a strong focus on compliance, benefits, and/or leave administration
2+ years of people management or supervisory experience
Experience working within an HR Shared Services model strongly preferred
In-depth knowledge of U.S. federal and state employment laws
global compliance exposure highly desirable
Strong understanding of global benefits programs and leave policies
Proven experience leading HR audits and compliance initiatives
Proficiency with Workday and HR case management systems preferred
Excellent communication, interpersonal, and problem-solving skills

Job Responsibility

Lead, coach, and develop a team of HR Shared Services Specialists supporting Compliance, Benefits, and LOA across multiple time zones
Distribute and monitor workloads to ensure timely, accurate, and efficient transaction processing
Conduct regular team meetings, performance reviews, and development planning
Identify skill gaps and implement targeted training and cross-training initiatives
Promote a collaborative, high-performance team culture grounded in accountability and continuous improvement
Manage staffing schedules and workload planning to ensure consistent service coverage
Ensure global compliance with all applicable federal, state, and local employment laws and regulations, including ERISA, FMLA, ADA, and HIPAA
Lead the background check adjudication process and manage vendor relationships
Plan, coordinate, and lead internal and external HR audits, including documentation preparation and audit responses
Develop and maintain a compliance and audit calendar, checklists, and standard procedures

What we offer

Competitive compensation, plus all full-time employees participate in our ownership program
Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December
Comprehensive wellness programs and mental health support
Annual learning and development stipends to support your growth
The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

Fulltime

Wealth Regulatory Reporting Operations Manager

The Wealth Regulatory Reporting Operations Manager is an managerial role respons...

Location

Switzerland , Zurich

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 9 years of experience in Operations, preferably in regulatory reporting space
Minimum 4 years of experience in leading team
Solid experience in transactional regulatory reporting
Proven experience working with demanding business stakeholders within a cross-functional matrix environment
Deep understanding of regulations and operational processes
Good understanding of Investments and Capital Market products as well as trade execution and settlement processes
Analytical thinking skills
Effective workload management
Effective, adjusted to recipient communication skills
Critical thinking and drawing logic conclusions

Job Responsibility

Preparation and submission of regulatory reports covering different jurisdictions and products
Analyzing regulatory reporting process front to back
Resolving issues related to regulatory reporting
Communicate operational changes arising from remediation or process or control enhancements to Operations & Technology
Develop Business Requirements for system-related enhancements and End to end management of implementation of new or amended regulations
Reconciliation of positions and ensuring of completeness, accuracy, and timeliness of reporting
Executing the road map to improve regulatory reporting operations efficiency, controls, and resilience
Streamlining process inconsistencies, mitigate risks, and process documentation
Sharing knowledge among team to manage regulatory reporting operations functions
Anticipate details of future regulations by communicating directly with key stakeholders and staying informed of relevant trends and industry new

Fulltime

Workplace Operations Manager

The Workplace Operations Manager at Ledger is responsible for overseeing non-tec...

Location

France , Paris

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, hospitality management, or a related field
Proven experience (5+ years) managing workplace operations with a focus on soft services and employee experience
Strong management and interpersonal skills with the ability to build relationships across functions and with external vendors
Expertise in space planning, workplace zoning, and managing complex service portfolios
Organizational and project management skills, with a proactive and problem-solving mindset
Familiarity with workplace technology and finance tools and platforms to manage soft services (e.g., Jira Ticketing)
Excellent proficiency in English
Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities

Job Responsibility

Supervise and enhance service provider performance for cleaning, catering, mailroom, reception, and other non-technical services at 106T
Develop and implement strategies to improve food offerings, employee amenities, and overall workplace satisfaction
Regularly evaluate vendor contracts to ensure quality and cost-efficiency
Anticipate workplace needs through proactive space planning and zoning, ensuring optimal utilization of the 106T headquarters
Collaborate with cross-functional teams to align spatial setups with business objectives
Support workplace changes and moves, ensuring minimal disruption and optimal functionality
Work closely with Engagement teams to support successful internal and external events at 106T and other locations
Align with stakeholders (e.g., HR, IT, Facilities) to deliver consistent and integrated workplace experiences
Act as a central point of contact for workplace-related inquiries and escalate soft service challenges as needed
Oversee and coordinate workplace operations across Ledger's international offices, ensuring consistency in service delivery and adherence to company standards

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Service Level Manager

At Sopra Steria’s OptimAI team, we help customers optimize and simplify core ope...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Proven experience in service delivery, service level management, or IT support in an enterprise environment
Familiarity with ITIL principles and continuous improvement methodologies
Ability to translate customer needs into actionable service and operational improvements
Strong communication and stakeholder management skills
Experience supporting complex or business-critical software applications is a strong asset
Hands-on experience with ITSM tools (e.g., 4me, ServiceNow, or similar)
Languages: Dutch and English are required
French is a plus.

Job Responsibility

Ensure operational continuity and SLA-compliant service delivery across your customer portfolio
Guide CuCa consultants in their daily execution and customer interactions
Lead service review meetings and communicate clearly through reports and dashboards
Align third-party services with contractual and technical standards
Identify and drive continuous service improvements, both operational and strategic
Act as a trusted advisor, spotting opportunities for system-wide optimizations beyond CuCa scope
Contribute to our ambition to evolve towards intelligent support services, including AI-driven capabilities
Promote knowledge sharing and ensure the Customer Knowledge Base remains a living reference
Provide input for budget follow-up and support contract renewals
Guide the onboarding of new customers, ensuring a smooth transition into operational support.

What we offer

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Team events.

Senior Group Manager Agency Lending Operations

The successful candidate will be responsible for Operational Service supporting ...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant senior experience in an Operational management environment, preferably with Agency Lending/Middle Office Operations experience
Experience in leading client centric/focused teams with strong background in building Service capabilities instead of query management capabilities
Experience in leading global and regional teams, across multiple time zones, including large matrix organizations
Experience in managing financials and resources associated to a global function
Problem solving, process improvement, self-starter and results oriented
Experience in dealing/managing clients whilst representing an Operational function
Local regulatory and compliance familiarity to drive processes and perform according to country procedures and standards
Strong analytical skills – the ability to analyse processes and systems, evaluate data, and identify process improvements

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management for ASL Client Delivery, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is 'One Custody' globally
Simplify technology across the group, with key focus on client query tooling and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client Delivery processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that Operations remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and act on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Identify business opportunities to increase share of wallet

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

New

Site Operations Manager

Contribute to the achievement of the site annual business plan by effectively ma...

Location

United Kingdom , Dartford

Salary:

Not provided

Arriva London South Limited

Expiration Date

Until further notice

Requirements

To become a Transport Manager on the Operators Licence
To be the Site Accountable Manager
Demonstrate the Arriva Values and Leadership Mindset
A proven track record of management responsibilities of an operational facility, with relevant P&L ownership, driving revenue, controlling costs and maximising EBIT%/Profit
Experience of leading, managing, motivating and developing large high performing teams across multiple sites
Background in a customer facing environment, capable of understanding and developing customer satisfaction and managing dispute resolutions
Demonstrable experience in creating a safe and continuously improving working environment
Capable of translating the sites strategic and annual deliverables into effective and translatable plans, driving the execution relentlessly through strong governance and a “go & see” approach which ensures sustainable change
Experience of working in partnership with Trade Unions

Job Responsibility

Contribute to the achievement of the site annual business plan by effectively managing the day-to-day operation of bus services so that customer needs are met, and service delivery and performance targets are achieved efficiently and within budget
Demonstrate effective and motivational leadership of the operational teams to ensure delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience
Promote the Arriva Values to create an inclusive working environment reflective of the communities we serve
Health and Safety – responsibility for ensuring adequate organisation and arrangements exist for the effective implementation of the Company Health and Safety Policy, and ensuring compliance with all statutory obligations
Customer – ensure site team deliver excellent service delivery in accordance with stakeholder requirements, Company Policies and Procedures
Establish and maintain business relationships critical to local performance
Understand customer needs and embrace partnerships with Local Authorities
People - Develop and support an organisational culture that embodies the values of Arriva and promotes Equality, Diversity & Inclusion (ED&I)
Ensure that the site has the required level of resource, capability, and competence
Lead, manage and motivate colleagues to maximise contribution and ensure effective collaboration

Fulltime

Manager, Operational Shared Services

LHH

Location:
United Kingdom , London

Category:
-

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2025

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