This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The Manager on Duty position is a Part-time Key Holder/Manager on Duty position with primary responsibilities of overseeing the store sales staff primarily on evenings and weekends but is also open to working other hours as well. Ensuring that we are maintaining outstanding customer service, generating sales, merchandising products, maintaining store conditions and supporting the store management team.
Job Responsibility:
Ensure each customer receives outstanding service which follows the WOW process and by mystery shop standards
Ensure that the daily operational, day-to-day goals, worklists and priorities assigned by store management are completed
Assist in the training and development of all Sales Associates and Cashiers
Uphold merchandising and store cleanliness standards
Oversee and participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
Responsive to any and all safety issues
Ensure that customers are being helped with locating merchandise in-store, on acehardware.com, as well as, processing special orders
Ensure that all company procedures and policies are being followed by the staff
Ensure that all items on the store closure task listed are completed before releasing staff at closing time
Requirements:
Retail and people management experience
Education/Training: High School degree, some college preferred
Possess a vast product knowledge of hardware related products along with a willingness to learn
Excellent customer service skills
Ability to lead and develop others
Ability to handle multiple projects and task with high attention to detail
Knowledge of retail computer systems and open to learning Epicor, Excel and other programs
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
Ace Hardware experience a plus
Physical Requirements: Ability to stand for an extended period
Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting up to 50lbs