Manager on Duty

• Manage day-to-day operations and ensure the quality and standards of the hotel are met
• Assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries whilst go above and beyond with each guest experience
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
• Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
• Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
• Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals
• Be an empowering leader by providing motivation and support to your department's Ladies and Gentlemen
• Plan and execute team building activities for our associates as they are our most important assets

• Experience with OPERA property management system or similar
• Relevant experience in a similar managerial role in 5-star hotels
• Marriott experience, an added advantage
• Full Working rights in Australia
• Strong communication, empathy skills
• Ability to proactively handle guests concerns and complaints to come to a resolution
• Ability to provide constructive feedback to strengthen team performance
• Develop strategies/motivate team to reach KPI targets
• Ensure highest level of service aligned with brand standards
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Marriott experience

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness