Manager On Duty, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Gold Coast

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Manager on Duty responsible for administering Front Office functions and supervising staff on a daily basis, including Concierge/Porters, Switchboard, and Guest Services/Front Desk. Oversee procedures ensuring efficient check-in/check-out, ensure guest and employee satisfaction, and maximize financial performance. Collaborate with the Rooms Division Manager and act on feedback to improve service performance.

Job Responsibility:

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
encourages and builds mutual trust, respect, and cooperation among team members
supervises and manages employees, managing all day-to-day operations
ensures employee recognition is taking place on all shifts
establishes and maintains open, collaborative relationships with employees
manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
handles complaints, settling disputes, and resolving grievances and conflicts
improves service performance
provides services that are above and beyond for customer satisfaction and retention
interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
implements the customer recognition/service program
ensures compliance with all Front Office policies, standards and procedures.

Requirements:

2 years' experience in a similar role
luxury hotel background desired
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is desired
confident, calm decision-making, especially during emergencies or guest issues
strong leadership to oversee staff and delegate responsibilities effectively
deep understanding of luxury service standards
skilled in conflict resolution and turning complaints into positive experiences
capable of stepping into various roles or assisting during busy periods
proficiency in hotel systems
poised, discreet, and confident in all guest and staff interactions.

Nice to have:

Luxury hotel background desired
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is desired.

What we offer:

Unlimited strategic development and career opportunities
generous accommodation and food and beverage discounts including all properties within the Marriott International group
recognition programs to keep you motivated
the best hotel training opportunities provided
wellbeing and mindfulness programs to ensure you stay healthy.

Additional Information:

Job Posted:
July 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Manager On Duty