Manager IT Applications - Epic Welcome Job at Advocate Health Care

Analyst, Clinical Data Management, Clinical Informatics-Ambulatory

As part of the Epic team, you will be expected to be proficient in all critical ...

Location

United States , Work From Home

Salary:

83430.00 - 222480.00 USD / Year

CVS Health

Expiration Date

March 02, 2026

Requirements

Minimum of five (5) years of related experience is required
Two or more Epic Certifications: EpicCare Ambulatory, Healthy Planet, Beacon, Willow, Prelude, Cadence, Resolute Professional Billing, HIM (Health Information Management), MyChart, Beaker, Welcome Kiosk, Rover, Haiku, EpicCare Link, Caboodle, SlicerDicer, Bridges, Reporting Workbench, Orders
Bachelor's degree is required or equivalent experience
Strong experience configuring, designing, and supporting an Epic solution
Previous application configuration experience
Knowledge of Ambulatory workflows and quality and safety initiatives
Experience in test planning & execution, test case development, and meeting project quality requirements
Experience working on large projects, strong knowledge of clinical applications and understanding of the healthcare IT industry
Understanding of configurable applications and monitoring practices
Analytical, problem resolution and interpersonal skills

Job Responsibility

Design and develop and facilitate deployment of the quality and safety initiatives
Oversee build and maintenance of Epic environments, related in particular to Medical Affairs safety efforts
Facilitate communication and problem solving sessions to identify, scope and plan for safety mitigation plans
Maintain comprehensive documentation of materials and methodologies, user guides, and support resources
Create and fulfill EHR use cases, identify business and functional requirements and working closely with IT resources to translate requirements and workflows to technical specifications
Lead documentation efforts for discovery and implementation
Ensure requirements and future state workflows are clearly defined
Support development of Quality and Safety Governance and guidance group supporting both Oak Street Health and all CVS business units
Work with across the CVS enterprise to identify tasks and associated business units impacted by quality & safety efforts
Support execution of vendor upgrades, system changes and environment maintenance procedures

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources

Fulltime

Patient Service Representative Lead

Leads the patient service area, ensuring department standards, staff education, ...

Location

United States , Lake Geneva

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Two years of experience in either Patient Access or any of the following related experience
general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry)
High school diploma or GED
Demonstrates the Advocate Health purpose, values and behaviors
Demonstrated ability to effectively act as a resource to other teammates
Ability to effectively communicate policies and procedures and provide coaching to teammates
Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making
Analytical skills including the ability to facilitate data collection to be used for current operations and future planning
Demonstrated ability to lead a team by motivating and facilitating teammate professional growth and development
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work

Job Responsibility

Oversees the daily activities of the patient service area to ensure department standards are met
Educates staff of any changes pertinent to their roles
Orders supplies according to budget guidelines and department needs
Identifies staffing needs and communicates those needs to leadership
Ensures all personnel department policies and procedures are followed
Acts as a resource to patient services staff, which includes training/orienting, providing day-to-day work direction, and giving input on performance
Assigns, monitors and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues/concerns
May generate daily staff work schedules to provide maximum efficiency and patient throughput (i.e. daily work assignments
break and lunch schedules
training and team meeting schedules)

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

New

Patient Access Operations Coordinator

This job description indicates the general nature and level of work expected of ...

Location

United States , Charlotte

Salary:

22.90 - 34.35 USD / Hour

Advocate Health Care

Expiration Date

February 14, 2026

Requirements

High school diploma or GED
Two years of experience in either Patient Access or any of the following related experience
general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry)
Demonstrates organizational values and behaviors, serving as a role model for Advocate Health’s purpose and standards
Effective leadership and team-building skills, including delegation, motivating staff, managing priorities, and decision-making
Strong communication and interpersonal abilities, capable of explaining policies, procedures, and financial responsibilities to staff and patients
Analytical and problem-solving skills, including data collection and interpretation for operational improvements and planning
Ability to thrive in high-pressure environments, multitasking, prioritizing, and meeting deadlines independently in fast-paced settings
Exceptional attention to detail and accuracy, ensuring compliance and quality in all processes
Outstanding customer service and service recovery skills, maintaining professionalism and empathy in diverse situations

Job Responsibility

Oversee daily operations of patient service areas to ensure departmental standards and efficiency are met
Educate and update staff on changes relevant to their roles, policies, and procedures
Manage supplies by ordering within budget guidelines and departmental needs
Assess staffing needs and communicate requirements to leadership
ensure compliance with personnel policies
Provide leadership and support to patient services staff, including training, orientation, work direction, and performance input
Create and adjust staff schedules for optimal efficiency and patient throughput, including breaks, meetings, and peak volume coverage
Assist with financial processes, including point-of-service collections, cash reconciliation, and bank deposits
monitor department work queues
Support HR functions, such as interviewing, onboarding, staff development, and resolving employee concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

New

Patient Access Operations Coordinator

This job description indicates the general nature and level of work expected of ...

Location

United States , Charlotte

Salary:

22.90 - 34.35 USD / Hour

Advocate Health Care

Expiration Date

February 14, 2026

Requirements

High school diploma or GED
Two years of experience in either Patient Access or any of the following related experience: general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry)
Demonstrates organizational values and behaviors, serving as a role model for Advocate Health’s purpose and standards
Effective leadership and team-building skills, including delegation, motivating staff, managing priorities, and decision-making
Strong communication and interpersonal abilities, capable of explaining policies, procedures, and financial responsibilities to staff and patients
Analytical and problem-solving skills, including data collection and interpretation for operational improvements and planning
Ability to thrive in high-pressure environments, multitasking, prioritizing, and meeting deadlines independently in fast-paced settings
Exceptional attention to detail and accuracy, ensuring compliance and quality in all processes
Outstanding customer service and service recovery skills, maintaining professionalism and empathy in diverse situations
Technical proficiency with healthcare systems, including EPIC, insurance verification tools, patient liability estimation, Microsoft Office, and related technologies

Job Responsibility

Oversee daily operations of patient service areas to ensure departmental standards and efficiency are met
Educate and update staff on changes relevant to their roles, policies, and procedures
Manage supplies by ordering within budget guidelines and departmental needs
Assess staffing needs and communicate requirements to leadership
ensure compliance with personnel policies
Provide leadership and support to patient services staff, including training, orientation, work direction, and performance input
Create and adjust staff schedules for optimal efficiency and patient throughput, including breaks, meetings, and peak volume coverage
Assist with financial processes, including point-of-service collections, cash reconciliation, and bank deposits
monitor department work queues
Support HR functions, such as interviewing, onboarding, staff development, and resolving employee concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

New

Admissions Registrar

Creates the initial electronic health record that serves as the foundation of th...

Location

United States , Concord

Salary:

20.80 - 31.20 USD / Hour

Advocate Health Care

Expiration Date

February 14, 2026

Requirements

High School Graduate
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
Strong attention to detail and accuracy
Excellent customer service skills
Demonstrated independent thinking and problem-solving skills
Excellent communication (written & verbal), customer service and interpersonal skills
Educate patients on the insurance coverage aspect of their care
Interact with physicians and their staff to resolve issues related to patient care
Collect and manage payments including cash payments
Strong understanding and comfort level with computer systems

Job Responsibility

Creates the initial electronic health record
Prevents creation of duplicate medical records
Checks in and registers patients
obtains and verifies complete demographic, guarantor, and insurance information
discusses and collects co-pays and other out-of-pocket patient responsibilities
Knows insurance basics and recognizes commercial and government plans
Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations
May schedule patient appointments
Creates a welcoming and professional environment for our patients and visitors
Monitors and works assigned electronic health record work queues

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

New

Admissions Registrar

Creates the initial electronic health record that serves as the foundation of th...

Location

United States , Concord

Salary:

20.80 - 31.20 USD / Hour

Advocate Health Care

Expiration Date

February 14, 2026

Requirements

High School Graduate
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
Strong attention to detail and accuracy
Excellent customer service skills
Excellent communication (written & verbal), customer service and interpersonal skills
Strong understanding and comfort level with computer systems
Understanding of basic medical and insurance terms and abbreviations
HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations
General understanding of health insurance: Medicare, Medicaid, managed care, and commercial payers
Excellent organizational skills

Job Responsibility

Creates the initial electronic health record
Prevents creation of duplicate medical records
Checks in and registers patients
obtains and verifies complete demographic, guarantor, and insurance information
discusses and collects co-pays and other out-of-pocket patient responsibilities
Knows insurance basics and recognizes commercial and government plans
Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations
May schedule patient appointments
Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service
Monitors and works assigned electronic health record work queues

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

New

Patient Service Representative I Hospital

Creates the initial electronic health record that serves as the foundation of th...

Location

United States , Concord; Charlotte; Monroe

Salary:

20.80 - 31.20 USD / Hour

Advocate Health Care

Expiration Date

February 14, 2026

Requirements

High School Graduate
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
Strong attention to detail and accuracy
Excellent customer service skills in a variety of situations
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns
Excellent communication (written & verbal), customer service and interpersonal skills
Educate patients on the insurance coverage aspect of their care
Interact with physicians and their staff to resolve issues related to patient care
Collect and manage payments including cash payments and follow security related to cash handling
Strong understanding and comfort level with computer systems

Job Responsibility

Creates the initial electronic health record that serves as the foundation of the patient medical record
Checks in and registers patients
obtains and verifies complete demographic, guarantor, and insurance information
discusses and collects co-pays and other out-of-pocket patient responsibilities
Knows insurance basics and recognizes commercial and government plans
Has knowledge of which rules, forms and questions must be enforced to make sure Advocate Health remains compliant with government agencies and regulations
May schedule patient appointments
Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service
Monitors and works assigned electronic health record work queues

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Parttime

Patient Service Representative I Hospital

Creates the initial electronic health record that serves as the foundation of th...

Location

United States , Rome

Salary:

20.80 - 31.20 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Graduate
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
Strong attention to detail and accuracy
Excellent customer service skills
Must have excellent service recovery skills
Demonstrated independent thinking and problem-solving skills
Excellent communication (written & verbal), customer service and interpersonal skills
Educate patients on the insurance coverage aspect of their care
Interact with physicians and their staff to resolve issues
Collect and manage payments including cash payments

Job Responsibility

Creates the initial electronic health record
Prevents creation of duplicate medical records
Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient
Checks in and registers patients
obtains and verifies complete demographic, guarantor, and insurance information
discusses and collects co-pays and other out-of-pocket patient responsibilities
Maintains complete confidentiality regarding patient personal/financial information and medical records
Knows insurance basics and recognizes commercial and government plans
Understands which plans Advocate Health contracts with
Understands and discusses financial information and obligations with patients

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Parttime

Manager IT Applications - Epic Welcome

Advocate Health Care

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 30, 2026

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