Manager, Human Resources

• Partners with leaders to manage employee performance to policies, procedures and programs.
• Oversees integrated talent management and succession planning processes to ensure talent is properly identified and assessed.
• Coaches managers on how to write and deliver effective performance reviews.
• Evaluates talent potential to determine strengths and developmental gaps.
• Educates managers on legal practices, acceptable workplace behaviors and appropriate counseling methods.
• Participates in high level disciplinary action and terminations decisions.
• Partners with labor relations counsel.
• Participates and represents the organization during investigations.
• Attends unemployment hearings.
• Analyzes Engagement Survey results and advises leaders on creation of action plans.
• Partners with leaders to ensure action planning goals are met and additional plans are created to encourage continuous improvement.
• Identifies employees to participate in career pathing to enhance readiness for job opportunities.
• Encourages recognition through CenterStage and acts as a resource for managers and employees.
• Utilizes injury report to recommend safety awareness and solutions.
• Promotes company benefits and initiatives through multiple communication venues including in person meetings, conference calls, webinars, emails and onsite venue visits.
• Leads change management for company initiatives.
• Conducts employee focus groups to discuss successes and identifies areas of improvement.
• Analyzes separation reasons to understand trends and solve for actionable issues and decrease turnover.
• Conducts monthly meeting with Operations Leaders on employee metrics to ensure year over year data points are aligned with regional goals.
• Promotes a high-performance culture that encourages ongoing self-development.
• Advises employees on career pathing opportunities that meet the needs and goals of both the organization and the employee.
• Ensures National College Leadership Program participants are flowing through the defined curriculum and addresses any issues to increase retention.
• Facilitates and monitors employee and manager through the Role-Based Development Programs.
• Partners with Operations to identify training needs based on business needs
• Partnering with COEs to identify solutions and interventions to address business needs.
• Facilitates training courses, as needed.
• Reviews workers’ compensation injuries and partners with leaders and the Safety department to solve for issues.
• Educates leaders on venue staffing guidelines.
• Reviews job additions and replacements for adherence to venue staffing guidelines.
• Leads annual regional review of venue staffing and ensures staffing adjustments are made, if needed.
• Partners with Talent Acquisition to identify promotable and high potential employees for internal mobility.
• Interviews candidates for leadership positions to assess fit into culture and role.
• Supports organizational change that includes job competency evaluation, change management, communication and project plans.
• Partners with Talent Acquisition on salary recommendations based on Encores salary structure.
• Provides consultation on immigration process.

• Bachelors degree required, preferably in Human Resources or related field
• 5+ years experience in Human Resources in employment law, compensation, organizational planning, recruitment, organization development, employee relations, safety, employee engagement, and employee development
• General knowledge of various employment laws, regulations and practices
• Strong base of HR technical knowledge
• Outstanding interpersonal relationship building and employee coaching skills.
• Ability to work with autonomy in a fast-paced environment with multiple priorities.
• An excellent listener and communicator with an approachable style.
• Ability to analyze situations when making decisions

SHRM Certified Professional (SHRM-CP) or Professional in Human Resources (PHR) certifications a plus.

• comprehensive insurance options
• generous PTO
• company-matching 401(k)